Help please - new reservation with 2 different numbers

[KEG21552]

I booked a new reservation under the BCC offer on the Solstice.  Confirmation shows reservation # with Cabin 9227, which according to the deck plans is clearly a veranda cabin.  On the reservation it shows deluxe ocean view.

This morning I received another email with a different reservation #.

I logged in to my cruises and it shows the first reservation #.  

Looking for any advice other than to call Celebrity.  Not looking forward to another 2 hour hold.

Thanks in advance for any help

 

[omeinv]

A Veranda is a "Deluxe Ocean View" on the confirmation.  Specifically is will read "Deluxe Oceanview Strm Veranda". 

 

Harris

Denver, CO

 

[Snit13]

6 hours ago, KEG21552 said:

I booked a new reservation under the BCC offer on the Solstice.  Confirmation shows reservation # with Cabin 9227, which according to the deck plans is clearly a veranda cabin.  On the reservation it shows deluxe ocean view.

This morning I received another email with a different reservation #.

I logged in to my cruises and it shows the first reservation #.  

Looking for any advice other than to call Celebrity.  Not looking forward to another 2 hour hold.

Thanks in advance for any help

 

Make the call and get is straightened out immediately and save yourself a lot of aggrevation.