Trouble reaching Personal Cruise Specialist ??

[Clampram]

I actually see her FB page (myCVP) and the generic one as well............this is definitely a lack of oversight on the part of Princess and that's what happens when no one is observing.

 

Too bad but I like Princess and this won't affect my decisions...........I also like using their new chat feature which is extremely helpful and very responsive

[scooter6139]

So far I really like my CVP.  He reached out to me after our last cruise to intro himself and offer his services for the future.  He's really responsive so far to every email I've sent.  

[4x4bob]

I can not say enough happy things about our CVP.  She has given us excellent service over the years.

 

When we got hit with the infamous John Padgett letter cancelling our November Cruise we reviewed the 3 offers and did not find any that were acceptable to us.

 

We reached out to our CVP.  For the first time it took us 3 days to make contact.  She explained that she had a week worth of backlog on phones calls and the pile was just getting deeper because other people were also scrambling for replacement cruises. 

 

We signed up for a January 2023 cruise with her at that time.

 

Along came a price drop and we called her again. Call went right through this time.

 

In the middle of the call the line went dead.  She then called us back on her personal cell phone to explain what had happen and that she would contact us again when power was restored in her area.

 

As I said, very happy customers here.😁

Bob

[CintiCruzer]

Yes, I have also had issues contacting my guy (Brian XXXXXX) at first I got an out of office note to an email, that was a week ago, left him a VM and another email.. nothing back yet.. I thought he was avoiding me because I have a pricing issue...

I was going to try again Tuesday

 

[5:00_Somewhere]

I may have an explanation for the recent problems getting through to your Princess CVP.

 

We have a wonderful CVP whom we adore, and who does an amazing job for us. She also manages a wonderful private Facebook group for her clients, where she provides all kinds of detailed information. Among other things, she let us all know a week ago that Princess was changing their phone systems and that there would likely be some "issues" for the first couple of days.

 

She also let us know that all CVPs (and other personnel) would be rotating through training on the new system the first part of last week and wouldn't be available to take calls for large chunks of various days. 

 

Finally, and perhaps most significantly for these purposes, apparently much to everyone's surprise, they discovered that the new system required passengers to enter a 1 before punching in their CVP's usual extension number. If you didn't enter the 1, you would apparently get the error message others have reported above. This was apparently not covered in the training, and was discovered somewhat by accident. Gotta love technology. Probably the same people who created the Medallion App designed the new phone system. 😜

 

Now, I don't mean to say this is the reason for all the problems people have mentioned in this thread, but thought I'd share the information our CVP provide in the hope that it might help at least some.

 

Best of luck, everyone.