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Confirmations for booked, but not paid for cruises


islandwoman
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Is it normal for Azamara to delay sending out confirmations for booked, but not paid for cruises?  For how long?

My TA says that he is having trouble getting the information he needs from Azamara so that he can issue a confirmation.

Our 3 cruises are April - June, 2023,  rolled over twice from a pre-pandemic booking.  At this point, we don't even know how much money we owe or whether our OBC rolled over. 

I know it's almost 7 months until sailing, but I'm starting to get really nervous about unknown costs.

Any advice?

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