ladysail2 Posted October 17, 2022 #1 Share Posted October 17, 2022 I bought a National Express ticket from London to Southampton. It is non-amenable and non- refundable. But National Express has changed my departure time to a later time. There are earlier times available that I would rather take. I really can’t find help on their website about how to change my ticket. Do I have to buy a new ticket, or will they exchange my current one to a more preferable time for me. Thank you for any help. Link to comment Share on other sites More sharing options...
Rare John Bull Posted October 17, 2022 #2 Share Posted October 17, 2022 If the change imposed by Nat Express is significant, they should come to some accommodation. Best bet from Canada is either e-mail (I guess you select "travel & ticketing") or use the on-line chat facility which will probably pop up.(Figure at a suitable hour for both you & the UK) https://www.nationalexpress.com/en/help/contact Good luck JB 🙂 Link to comment Share on other sites More sharing options...
ladysail2 Posted October 18, 2022 Author #3 Share Posted October 18, 2022 13 hours ago, John Bull said: If the change imposed by Nat Express is significant, they should come to some accommodation. Best bet from Canada is either e-mail (I guess you select "travel & ticketing") or use the on-line chat facility which will probably pop up.(Figure at a suitable hour for both you & the UK) https://www.nationalexpress.com/en/help/contact Good luck JB 🙂 Thank you John. I tried the on-line chat, but it’s not a person, just a series of topics with further policies and rules. I felt the simplest thing to do was buy a new ticket, so that’s what I did. The time change difference was not significant, just 30 minutes but it meant that I didn’t arrive into Southampton until 1pm. With sundown around 5pm, it didn’t give me alot of time to go to a few places that I’d like to visit. So I am taking the 8:30am bus from London and arriving at 10:40am 🤞. That gives me some extra time. I hope they don’t change this schedule 🤞. Also, I made a reservation at the Duke of Wellington for Sunday Roast lunch. I am really looking forward to that! Thank you for all your help! 😊 Link to comment Share on other sites More sharing options...
desert2lover Posted October 18, 2022 #4 Share Posted October 18, 2022 On 10/17/2022 at 12:03 PM, ladysail2 said: I bought a National Express ticket from London to Southampton. It is non-amenable and non- refundable. But National Express has changed my departure time to a later time. There are earlier times available that I would rather take. I really can’t find help on their website about how to change my ticket. Do I have to buy a new ticket, or will they exchange my current one to a more preferable time for me. Thank you for any help. 7 hours ago, ladysail2 said: Thank you John. I tried the on-line chat, but it’s not a person, just a series of topics with further policies and rules. I felt the simplest thing to do was buy a new ticket, so that’s what I did. The time change difference was not significant, just 30 minutes but it meant that I didn’t arrive into Southampton until 1pm. With sundown around 5pm, it didn’t give me alot of time to go to a few places that I’d like to visit. So I am taking the 8:30am bus from London and arriving at 10:40am 🤞. That gives me some extra time. I hope they don’t change this schedule 🤞. Also, I made a reservation at the Duke of Wellington for Sunday Roast lunch. I am really looking forward to that! Thank you for all your help! 😊 We missed our connection from LHR to Southampton because of a delay in customs. They added an additional amount to our ticket and we took a later coach Link to comment Share on other sites More sharing options...
ladysail2 Posted October 18, 2022 Author #5 Share Posted October 18, 2022 44 minutes ago, desert2lover said: We missed our connection from LHR to Southampton because of a delay in customs. They added an additional amount to our ticket and we took a later coach I’ve heard of that occurance. I wanted to take an earlier bus. Now that there will a train strike on the day I’m taking the bus, I want to make sure I have a ticket beforehand. Link to comment Share on other sites More sharing options...
Rare John Bull Posted October 19, 2022 #6 Share Posted October 19, 2022 2 hours ago, ladysail2 said: I’ve heard of that occurance. I wanted to take an earlier bus. Now that there will a train strike on the day I’m taking the bus, I want to make sure I have a ticket beforehand. An 8.30am bus would need an early flight arrival - I guess 7am or earlier ? Since you've still also got your original tickets for the ? 11 am ? bus, take them with you too, just in case. 😉 JB 🙂 Link to comment Share on other sites More sharing options...
ladysail2 Posted October 19, 2022 Author #7 Share Posted October 19, 2022 18 hours ago, John Bull said: An 8.30am bus would need an early flight arrival - I guess 7am or earlier ? Since you've still also got your original tickets for the ? 11 am ? bus, take them with you too, just in case. 😉 JB 🙂 I’m landing in London on the 2nd and going to Southampton on the 5th….so lots of time that way….just have to leave the hotel in plenty of time. I was going to take a taxi to Victoria Coach station from my Earl’s Court hotel…they might be in high demand due to the strike. Might have to take the tube. 🤔 Link to comment Share on other sites More sharing options...
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