scottam Posted November 2, 2022 #1 Share Posted November 2, 2022 Hi Everyone! Hubby and I are new silver level cruisers, and one of us has chosen the 10% discount on shore excursions benefit. I filled out the form under our booking to indicate this, but when I go to pre-book an excursion, the discount is not reflected in the total. The wording of the benefit sounds as though it can be used when pre-booking an excursion before the cruise, so I don’t know what I’m doing wrong. Anyone know? Thanks so much for your insight! Tammy Link to comment Share on other sites More sharing options...
margbem Posted November 2, 2022 #2 Share Posted November 2, 2022 8 hours ago, scottam said: Hi Everyone! Hubby and I are new silver level cruisers, and one of us has chosen the 10% discount on shore excursions benefit. I filled out the form under our booking to indicate this, but when I go to pre-book an excursion, the discount is not reflected in the total. The wording of the benefit sounds as though it can be used when pre-booking an excursion before the cruise, so I don’t know what I’m doing wrong. Anyone know? Thanks so much for your insight! Tammy Make sure you are logged into your account and the reduced price should show. Link to comment Share on other sites More sharing options...
jsiegel Posted November 2, 2022 #3 Share Posted November 2, 2022 I had that same problem. The excursions I pre-booked showed the full price so I called the excursion desk and they canceled them and rebooked them for me at the discounted rate. The agent admitted that they were having issues. Days later when I went to pre-book more I had the same problem. I checked my preferences and nothing had been selected for silver benefits, so I re-selected and tried again and got the discounted price. The selection didn't seem to stick for me from one log-in to the next. If you are in the US, give Seabourn excursions a call at 1 (800) 984-3225 Jackie Link to comment Share on other sites More sharing options...
scottam Posted November 2, 2022 Author #4 Share Posted November 2, 2022 Thank you! New day and it seems to be working now! 2 Link to comment Share on other sites More sharing options...
BoilerBill Posted November 4, 2022 #5 Share Posted November 4, 2022 Had the same thing happen to me on excursions we booked last Saturday. I called Seabourn and they cancelled my excursion reservations and then re-booked them immediately with the correct discount (we are Platinum). Would never have caught this billing error without reading this thread! Thanks!!!!!!!!! Link to comment Share on other sites More sharing options...
bbloom Posted November 6, 2022 #6 Share Posted November 6, 2022 I booked and paid for shore excursions prior to selecting the 10% discount as my silver level benefit as I am new to Seabourn and was status matched. Three questions: 1) Will a refund be automatically be processed? 2) Should I call Seabourn to rebook all at the lower price? 3) Should I cancel and rebook myself online? Thanks! Link to comment Share on other sites More sharing options...
BoilerBill Posted November 6, 2022 #7 Share Posted November 6, 2022 Calling Seabourn for getting the price charged to accurately reflect your status will be the most certain vehicle for getting it done correctly, I should think. Link to comment Share on other sites More sharing options...
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