Anyone have a direct phone number or a direct email (not the oceanplayersclub website) for the casino dept for Princess?

[njsonja]

So my husband got a CASINO offer (not a free cabin, a deep discount) in the mail with a CAMPAIGN CODE. Now Princess is saying there is nothing attached to his account. Any ideas as to what to do now?  Today I spent 3 hours on the phone with no help.  Customer service seems non-existent.  

[CalLuvsCrusingToo]

I cannot explain all the hoops many of us with Casino (comp) offers has

had to jump thru past few months.  Not to say those with Discounts don't get hassles too.

 

I think I've tried every phone# out there.

I'm ready to email every Princess contact I can come up with, to get something resolved.

At least I will have a paper trail.  Especially when  we have Book By dates, and they don't

reply or Say they will call you back before then?  Not so.

 

Also, Don't fall for the "a Supervisor will call you back.

Either they have way too many to contact, don't exist, or its a delay tactic.

I've been told that Supervisor baloney over a dozen times.

Good luck with the frustrating journey to Casino booking.'

 

If you are one of the lucky ones to get a hassle free casino booking?  Count yourself lucky!

 

 

 

 

[iamaqt2]

5 hours ago, njsonja said:

So my husband got a CASINO offer (not a free cabin, a deep discount) in the mail with a CAMPAIGN CODE. Now Princess is saying there is nothing attached to his account. Any ideas as to what to do now?  Today I spent 3 hours on the phone with no help.  Customer service seems non-existent.  

You can't deal with Princess reps.  This has to be dealt with directly through the casino dept. 
1-888-772-6697