fjmac Posted November 24, 2022 #1 Share Posted November 24, 2022 On the recent APEX transatlantic, my wife tested positive for covid and spent 5 days in quarantine. There was no mention of a rebate for the quarantine period by ship's personnel. I noted today on the APEX roll call that several people were told they would get rebates within 2 weeks to the credit card on file. Does anyone have experience with this situation? Is this being done automatically or is it something I needed to formally request while on board? Thanks in advance. Link to comment Share on other sites More sharing options...
SbbquilterUT Posted November 24, 2022 #2 Share Posted November 24, 2022 We needed to reach out to Celebrity to make sure our refund was processed. After that it was pretty quick. Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted November 24, 2022 #3 Share Posted November 24, 2022 My DW and I were in Covid quarantine on a recent Equinox cruise and I needed to call and get the process started. Call 844-418-6824 and ask to be transferred to the Engagement Center. You will need to know your reservation number. The refund will be a prorated refund of your DW's cruise fare but you will not get a refund of the taxes, fees or any cruise line insurance. Link to comment Share on other sites More sharing options...
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