ajyalon Posted December 7, 2022 #1 Share Posted December 7, 2022 I will be on the Dec 11 Mexican Riviera cruise on Solstice. We are supposed to get to Cabo around 2pm on the 13th and have an overnight. I booked a shore excursion through Celebrity (bus trip to Todos Santos) for the afternoon of the 13th and a non-ship snorkeling excursion for the morning of the 14th. I just got an email from Celebrity saying the Todos Santos excursion was changed to 9am but as far as I know we won’t even be in port at that time. Does anyone have more info? Can I call the main customer service line to get help or is there a separate way to contact the excursions department? Any help is much appreciated. Link to comment Share on other sites More sharing options...
RTShaker Posted December 7, 2022 #2 Share Posted December 7, 2022 9AM on the 13th or 14th? Link to comment Share on other sites More sharing options...
ajyalon Posted December 7, 2022 Author #3 Share Posted December 7, 2022 The e-mail doesn't say the date, just the time. The app and website still have the excursion listed as 2:30pm on the 13th. Link to comment Share on other sites More sharing options...
royal3 Posted December 8, 2022 #4 Share Posted December 8, 2022 You can contact them at shorex@rccl.com . This is who I was sent to with a question I had recently. Link to comment Share on other sites More sharing options...
ajyalon Posted December 8, 2022 Author #5 Share Posted December 8, 2022 Thank you! Link to comment Share on other sites More sharing options...
lifeisrealygood Posted December 8, 2022 #6 Share Posted December 8, 2022 Relax. You should not need to call anyone. If it is a Celebrity excursion, they will adjust the times. If, for whatever reason, the times do not work out, you will get an-email from Celebrity telling you about the cancellation, and a refund of your fees. If they do not say anything, then they will adjust it. Your cruise planner will show any time changes they will make. Take a look at your cruise planner calendar to see what it shows. If it is gone, look at your "billing summary" to see if it was refunded, I bet the times are just adjusted on your cruise calendar. Good luck, and do not worry. Link to comment Share on other sites More sharing options...
ajyalon Posted December 8, 2022 Author #7 Share Posted December 8, 2022 Thanks for the replies. I got another email about 30 minutes ago clarifying that both the time and the date changed. That left me double booked with my non-Celebrity excursion but it was easy to cancel. Bummed I won’t get to see Todos Santos but I guess I’ll just have to come back some day ☺️ Link to comment Share on other sites More sharing options...
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