Why didn't I receive OBC with Semi-Annual Fare promo?

[webecruzin2]

Two days ago I booked Concierge guarantee cabin on Equinox in April for a very good rate. It was actually lower than balcony.  I was so thrilled with the rate that I forgot all about the OBC when speaking with the X rep.  I got out my magnifying glasses and read the T&C and nowhere could I see that my fare was not combinable or invalid for the OBC.  
I called yesterday and the rep immediately said my fare wasn't combinable.  Could he have been wrong? 
Has anyone here booked a guarantee and received the OBC with this special promo?  I'm thinking of calling back this morning only because as we know answers to our questions at X can vary from rep to rep and the promo ends today.

[webecruzin2]

Never mind.  I remember the rep mentioned this was an "exciting deal", yes I thought so too. 
Now I see down at the bottom of T&C that OBC is not valid on "Exciting" rates.😆
Good thing we booked it when we did, it's now increased by 270.00 pp so even with the 250.00 OBC it would not have been such an exciting deal.  Live and learn.

[jwlane]

5 hours ago, webecruzin2 said:

booked a guarantee and received the OBC

Guarantee are generally cruise only, no OBC.