Unable to web check-in or access booking online for teenage children

[MSCCruiser2023]

Booked MSC Fantasia cruise for Nov

One of the bookings was done under our teenage 17 year old daughters name (who will be turning 18 before the cruise begins)

We're unable to access the booking online - so unable to add excursions, web-checkin etc

Website gives an error - "We are sorry, you can not access to this section. The system recognise you as an underage user."

 

Customer support has no clue why and cannot tell what is the minimum age to access booking online.

 

Tried from the MSC Me app - where it says "this is not a MSC SmartShip" so cannot login

 

Any advice?

 

[maehara]

Same situation here. Booking is on World Europa, so while I can see the “adults” booking on MSC for Me, we get the same error as you for the booking in our daughter’s name. (The app is mostly just a wrapper for the website, so no surprise there…)

 

We had tried creating a website account for her, but that gives the explicit error that you need to be 18 to register. So we’re assuming that we’ll have to wait until she’s 18 to book any excursions etc (5 months before we sail), or risk dealing with the call centre…