Dave from Ont Posted March 29 #1 Share Posted March 29 For some reason I am not able to book shore excursions for an upcoming. I log into my HAL account select my booked cruise, choose shore excursions and then the screen disappears and there is nothing. Any ideas what could be going on. On the other hand my wife has the same ipad mini 6 and she has no trouble at all getting to the excursions and checking them out. I'm puzzled. Link to comment Share on other sites More sharing options...
Dave from Ont Posted March 29 Author #2 Share Posted March 29 Problem solved updated the ios and it is now working. 1 Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted March 29 #3 Share Posted March 29 (edited) Here are the universal steps to take with HAL Web site issues A- Restart computer - Try different browser B - Close all browser tabs and open browsers. Clear Cookies and History Check for Windows, Mac OS or Browser and App updates - install if necessary. Restart Computer C - Try browsers incognito or private mode. If successful - reset browser to default security settings. D - if your device is over 5 years old - time for an hardware upgrade Edited March 29 by The-Inside-Cabin Link to comment Share on other sites More sharing options...
Dave from Ont Posted March 30 Author #4 Share Posted March 30 Thank you for your help Inside Cabin. I noticed that I had not updated my OS on the ipad . I went ahead and did that. As soon as I tried the HAL site after updating voila it worked. Problem solved. Link to comment Share on other sites More sharing options...
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