Call Center Experience - lying in call notes the norm

[caviargal]

Their shoreside service and knowledge of outsourced reps are both abysmal.  And the cost cutting is affecting the onboard experience as well IMO.  RCI will continue to dumb down the brand.

[Nuka]

My TA prefers Regent and Oceania now. She told me that if she cannot get the correct information from a knowedgable person at a cruiseline this affects here ability to provide good service to her customers. She was a big seller of Silversea...#1 for a few years and she told me its not worth it now: on hold with long wait times and frustration with unknowledgable staffed call centers.    So, we booked on Regent next February.

[sea bright]

Our TA is also having huge issues getting information from Silversea, despite having been a big seller of Silversea in the past. She talked us into trying Explora, Crystal and Regent in 2025. Our 2 upcoming cruises on the Endeavour and the Shadow may well be our last with Silversea after sailing them almost exclusively for abour 20 years.

[MBP&O2/O]

Someone told me that RCCL really stands for 'Really Couldn't Care Less' 😄