MyVegas Redemption Questions For Royal

[Jj343434jj]

So I redeemed the $100 OBC on the app. I never received an email with verification of the purchase but it shows under "my wallet" in the myvegas app. Do I just email Royal with the redemption code it gives? Also, can I redeem more than one reward, like can I redeem the $150 FreePlay with the OBC. I assume I can't redeem multiple freeplays and stack them. 

[fpcruiser]

Was it redeemed with the email address associated with the My Vegas game? I have always received email and it is automatically applied. Ask for a new invoice, it should be on that under special services. Only 1 reward can be redeemed per household.

[zebra36]

There should be an email address(clubroyale@rccl.com) in the award certificate that shows the info you need to supply to have the OBC credited to your booking. This info goes to the casino folks for approval and subsequently you should get an email from them indicating the OBC was credited to your booking.

Edited July 25 by zebra36
add info

[silentbob007]

Weird that you didn't get the email but it generally gives directions to email the account mentioned above with your sailing info and they will try to apply it. I've been rejected a few times because unbeknownst to me I had been put into a group rate which was ineligible.  

[ngrund]

Has anyone redeemed rewards on a back to back? Will I be able to apply one reward to each cruise?

[zebra36]

Never tried but they seem pretty restrictive about claiming more than one award within a limited time frame. You can try to do it and at worst will just get declined message once you hit submit.

[Jj343434jj]

18 hours ago, fpcruiser said:

Was it redeemed with the email address associated with the My Vegas game? I have always received email and it is automatically applied. Ask for a new invoice, it should be on that under special services. Only 1 reward can be redeemed per household.

I use my apple login for the app so idk if my email is associated with the myVegas app. However when I redeemed the reward and it asked for an email, I put in my only email I use but never got anything to that email. 

[Scottdalfonso]

22 hours ago, ngrund said:

Has anyone redeemed rewards on a back to back? Will I be able to apply one reward to each cruise?

The terms seems to say two rewards can be used in a 180 day period, so I assume you can use them back to back. 

[Parkhopper]

Does having a casino comp room make you ineligible to redeem a My Vegas Reward?