Tell me what you think?

[Valentine's Mom]

I just saw this post on the RCCL board and thought that you all might be interested. If it's true, and I have no reason to disbelieve it, something should be done!!! Here is the letter:

 

Lack of wheel-chair accomodations.... Majesty of the Seas

I just wanted to share with you all my awful experience.... just so possibly anyone whose planning a future cruise with Royal Caribbean can be fully aware of the problems that may occur.

 

I left Thursday for what was suppose to be a wonderful vacation, only to my surprise.... I found that I had been booked a non-wheelchair accessible room that I had no access to....

 

-I requested a wheel-chair room prior to my cruise.

 

-I was told by an individual that I spoke to at

1-800-722-5472 ext. 34492, that my wheelchair would

fit in the room. (I even measured it while I was on

the phone with the individual)

 

-The same individual explained the layout of the

bathroom, assuring me that I would have no problem

accessing the toilet. (SHE FAILED TO MENTION THE STEP

UP into the bathroom.)

 

-Upon arrival to my stateroom, I realized the NO WAY

was I getting my wheel-chair into the room.

 

-I promptly went to the appropriate desk to explain

the situation. The man explained to me that not

everyone had checked in, and so he had no idea if the

4 Wheel-chair accessible rooms would be available.

 

-I elaborately explained to this gentleman that there

was absolutely NO WAY that I would be able to gain

access to my room without physically being picked up

from my chair and placed on the bed. I also explained

to him that I would NO WAY be able use the toilet,

brush my teeth, or shower.

 

-I requested a refund and requested to be allowed to

leave the ship. I was told to wait till 5:30, and

come back and talk to him. He claimed he was trying

to solve the dilemma. (The ship set sail at 5:00pm.

Waiting till 5:30 pm did not solve the problem. It

only ensured that I had NO ACCESS to my room 3

Nights.)

 

-I had to be physically lifted from my chair to my bed

every night when I wanted to go-to bed.

 

-I was left a note (Slipped under my door, inside the

room that I was unable to go into) kindly stating that

"unfortunately at this time, I was unable to be

provided an upgrade, and to have a great vacation."

Do the people that sign these letters even exist? Did

the moron every think that maybe she/he should

actually look at the problem before she/he sent the

letter to my room? She/he obviously missed the

important fact that I could not get through the door

to retrieve the letter of apologies.

 

-I had to urinate in the trash can when I needed to

relieve myself.

 

-I had to spit into my urinal/trash can while brushing my teeth.

 

-I will spare you the details about my shower....

 

 

 

I'll be interested to hear what others think.

[littlefarge]

I believe the person received the room they asked for. My experience with the person at that number verified my need for a wheelchair accessible room. I could have asked for a non HC room to save a few dollars also.

Just my opinion and not to be taken as fact. Ken

[rfbdorf]

That person knew they were in a non-accessible room; unfortunately they apparently did not understand all the ramifications of what that meant. Too bad. A little research on this forum would have been a good innoculation against that occurrence. OTOH, they should have been given the opportunity to disembark.

- Richard