Valentine's Mom Posted September 13, 2006 #1 Share Posted September 13, 2006 I just saw this post on the RCCL board and thought that you all might be interested. If it's true, and I have no reason to disbelieve it, something should be done!!! Here is the letter: Lack of wheel-chair accomodations.... Majesty of the Seas I just wanted to share with you all my awful experience.... just so possibly anyone whose planning a future cruise with Royal Caribbean can be fully aware of the problems that may occur. I left Thursday for what was suppose to be a wonderful vacation, only to my surprise.... I found that I had been booked a non-wheelchair accessible room that I had no access to.... -I requested a wheel-chair room prior to my cruise. -I was told by an individual that I spoke to at 1-800-722-5472 ext. 34492, that my wheelchair would fit in the room. (I even measured it while I was on the phone with the individual) -The same individual explained the layout of the bathroom, assuring me that I would have no problem accessing the toilet. (SHE FAILED TO MENTION THE STEP UP into the bathroom.) -Upon arrival to my stateroom, I realized the NO WAY was I getting my wheel-chair into the room. -I promptly went to the appropriate desk to explain the situation. The man explained to me that not everyone had checked in, and so he had no idea if the 4 Wheel-chair accessible rooms would be available. -I elaborately explained to this gentleman that there was absolutely NO WAY that I would be able to gain access to my room without physically being picked up from my chair and placed on the bed. I also explained to him that I would NO WAY be able use the toilet, brush my teeth, or shower. -I requested a refund and requested to be allowed to leave the ship. I was told to wait till 5:30, and come back and talk to him. He claimed he was trying to solve the dilemma. (The ship set sail at 5:00pm. Waiting till 5:30 pm did not solve the problem. It only ensured that I had NO ACCESS to my room 3 Nights.) -I had to be physically lifted from my chair to my bed every night when I wanted to go-to bed. -I was left a note (Slipped under my door, inside the room that I was unable to go into) kindly stating that "unfortunately at this time, I was unable to be provided an upgrade, and to have a great vacation." Do the people that sign these letters even exist? Did the moron every think that maybe she/he should actually look at the problem before she/he sent the letter to my room? She/he obviously missed the important fact that I could not get through the door to retrieve the letter of apologies. -I had to urinate in the trash can when I needed to relieve myself. -I had to spit into my urinal/trash can while brushing my teeth. -I will spare you the details about my shower.... I'll be interested to hear what others think. Link to comment Share on other sites More sharing options...
littlefarge Posted September 13, 2006 #2 Share Posted September 13, 2006 I believe the person received the room they asked for. My experience with the person at that number verified my need for a wheelchair accessible room. I could have asked for a non HC room to save a few dollars also. Just my opinion and not to be taken as fact. Ken Link to comment Share on other sites More sharing options...
rfbdorf Posted September 14, 2006 #3 Share Posted September 14, 2006 That person knew they were in a non-accessible room; unfortunately they apparently did not understand all the ramifications of what that meant. Too bad. A little research on this forum would have been a good innoculation against that occurrence. OTOH, they should have been given the opportunity to disembark. - Richard Link to comment Share on other sites More sharing options...
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