land lover Posted February 19, 2007 #26 Share Posted February 19, 2007 Since the OP did send the letters certified...I agree that X should have responsed immediately saying they are looking into the matter. However, from the way I understand the letter, it is a complaint,..you were treated rudely, you want X to agree that you were treated rudely and respond back to you....and you think the wording on the coupon is not clear. I read it rapidly so maybe I missed something. I have used the coupons with RCI I have mailed and emailed( started in May of last year) and have received credit before I left on my cruises...I have also spoke to some reps who were very sharp and others who were not... I would not have continued talking to that rep, I would have called back and spoken to someone else. OP you took time to compose that well written letter they take less than a minute to read it...they cannot read between the lines, what action did you want them to take?.......JMHO Link to comment Share on other sites More sharing options...
nu2sea Posted February 20, 2007 #27 Share Posted February 20, 2007 Celebrity's Customer Service keeps a file on us?? :eek: Does the stuff in it become part of our permanent record? Link to comment Share on other sites More sharing options...
cdbaum Posted February 20, 2007 #28 Share Posted February 20, 2007 I think if you checked you might find that the OP is now on double secret probation. Link to comment Share on other sites More sharing options...
dakodacruiser Posted February 21, 2007 #29 Share Posted February 21, 2007 Did anyone see the president and CEO of Jet Blue on the Today show this morning talking to Matt Laur? That Is how a President and a CEO of a company in a service related business takes care of a problem. Link to comment Share on other sites More sharing options...
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