harryw Posted May 28, 2007 #1 Share Posted May 28, 2007 Someone posted that their veranda door was screwed shut.. I think that anyone not having an accessible Veranda should request a credit of the difference in price between their cabin and a veranda-less one.. Would it be best to do so orally during the cruise or write to a CEO afterward? Harry Link to comment Share on other sites More sharing options...
Ask4Jay Posted May 28, 2007 #2 Share Posted May 28, 2007 harryw – . . . whether there might have been a misunderstanding. As far as I know you cannot ‘screw shut’ the sliding glass doors to a veranda. Could it be that they were talking about the dividers between two adjoining verandas? Some have a small door to allow easy access from one veranda to the next. Link to comment Share on other sites More sharing options...
Andy Posted May 28, 2007 #3 Share Posted May 28, 2007 Someone posted that their veranda door was screwed shut..I think that anyone not having an accessible Veranda should request a credit of the difference in price between their cabin and a veranda-less one.. Would it be best to do so orally during the cruise or write to a CEO afterward? Harry Hi Harry ! That appears to be an isolated incident. If that actually happened to me, I would certainly make sure that guest relations staff had a record of it, and I would follow up with a note to the Corporate office when I returned home. At the very least, I would expect a credit for the difference in price. With that said, If that actually happened, I have to ask.... why couldnt it be resolved within a day or 2 of a 7 day Cruise ? If I was that passenger, I would have insisted it be resolved immediately or asked for another cabin. It is curious to say the least. Link to comment Share on other sites More sharing options...
fog1 Posted May 29, 2007 #4 Share Posted May 29, 2007 Hi Harry ! That appears to be an isolated incident. If that actually happened to me, I would certainly make sure that guest relations staff had a record of it, and I would follow up with a note to the Corporate office when I returned home. At the very least, I would expect a credit for the difference in price. With that said, If that actually happened, I have to ask.... why couldnt it be resolved within a day or 2 of a 7 day Cruise ? If I was that passenger, I would have insisted it be resolved immediately or asked for another cabin. It is curious to say the least. I believe that the workmen did not want anyone on their balconies while work was in progress, so the doors were "screwed shut." As near as I can determine, you could not screw the veranda door shut, but you could prevent it from sliding open. I think this was a safety issue. Link to comment Share on other sites More sharing options...
1cruiselvr Posted May 30, 2007 #5 Share Posted May 30, 2007 You won't get a credit authorization from anyone onboard the ship. You would have to write a letter to the CL afterwards, stating the facts and requested your credit back. It's a corporate decision. Happy Sailing! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.