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Best cruise line for problem resolution?

Wan

By Wan,
in Alaska

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Wan

Wan

Posted
Posted
I will be sailing on Princess for the first time, in a few weeks. I have sailed Celebrity twice (happily) in the past. In choosing Princess this trip, we went with itinerary as a top priority. I always see several service complaints regarding Celebrity on their message boards, not to mention reports of engine failures, as well as the recent problems described in detail regarding Princess' handling of problems. So my question is: Has anyone ever had a problem with their trip that WAS handled to their satisfaction, or in a manner that would cause you to choose that line again, and if so what cruise line was it?
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