UHHS Posted November 11, 2007 #1 Share Posted November 11, 2007 I found a problem with our cruise which is in less a week. We are going to Glory Western Caribbean on Nov 17. I specifically booked 2 cabins across from each other as we have young children. All the booking materials indicated the numbers of these two cabins correctly. Today I noticed that on the paper ticket, our second cabin is a different number, a room 5 floors away from our other cabin. I called Carnival but I was told that I have to contact my travel agent as I booked the cruise with Best Cruise/Vacation Superstore in Florida. I called the travel agent today and left a message. It is not easy to get hold of this travel agent so I don’t know when I will hear back from him while we are only a few days from leaving town. Have you had similar experience? Do you have any suggestion for me? Thanks much! Link to comment Share on other sites More sharing options...
LHP Posted November 11, 2007 #2 Share Posted November 11, 2007 I found a problem with our cruise which is in less a week. We are going to Glory Western Caribbean on Nov 17. I specifically booked 2 cabins across from each other as we have young children. All the booking materials indicated the numbers of these two cabins correctly. Today I noticed that on the paper ticket, our second cabin is a different number, a room 5 floors away from our other cabin. I called Carnival but I was told that I have to contact my travel agent as I booked the cruise with Best Cruise/Vacation Superstore in Florida. I called the travel agent today and left a message. It is not easy to get hold of this travel agent so I don’t know when I will hear back from him while we are only a few days from leaving town. Have you had similar experience? Do you have any suggestion for me? Thanks much! If you have a TA, Carnival can not speak with you. I suggest you get your TA and Carnival on a 3 way. Hopefully it will be a simple matter of getting your cabin back. The other cabin (I am guessing) was an upgrade. And if the TA did not have your 2 cabins linked...they upgraded one without realizing they separating the family. This is why it is so important to know the folks you are dealing with. My PVP at Carnival knows we must select our cabins (because of a special needs child) and no upgrades are possible. Good luck in getting this resolved. I hope the rest of your cruise goes smoothly. Link to comment Share on other sites More sharing options...
UHHS Posted November 12, 2007 Author #3 Share Posted November 12, 2007 LHP: You are right that the cabin was upgraded from 4B to 4C but that's not what we wanted. Thank you and I will contact my TA on Monday. Link to comment Share on other sites More sharing options...
samickgirl Posted November 13, 2007 #4 Share Posted November 13, 2007 LHP: You are right that the cabin was upgraded from 4B to 4C but that's not what we wanted. Thank you and I will contact my TA on Monday. Let us know how it works out for you!:( Link to comment Share on other sites More sharing options...
UHHS Posted November 14, 2007 Author #5 Share Posted November 14, 2007 My TA said it was Carnival's fault and he had no idea why it happened. He is supposed to look into this matter but I have not heard from him for 2 days. Link to comment Share on other sites More sharing options...
caribbean dreams Posted November 14, 2007 #6 Share Posted November 14, 2007 My TA said it was Carnival's fault and he had no idea why it happened. He is supposed to look into this matter but I have not heard from him for 2 days. Sometimes the TA's don't care after they have received your money. Don't get all bent out of shape thre are plenty good TA's around. You need to call and have him do a 3 way call, if he is not in, talk to anyone in charge. You have to get this taken care of ASAP Link to comment Share on other sites More sharing options...
UHHS Posted November 14, 2007 Author #7 Share Posted November 14, 2007 caribbean dreams: Thanks much for your suggestion. I will call the TA again tomorrow. Link to comment Share on other sites More sharing options...
Wennfred Posted November 14, 2007 #8 Share Posted November 14, 2007 My TA said it was Carnival's fault and he had no idea why it happened. He is supposed to look into this matter but I have not heard from him for 2 days. Its always Carnival's fault. Thats why I like booking directly with Carnival. Fred Link to comment Share on other sites More sharing options...
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