WinterSky Posted January 14, 2008 #1 Share Posted January 14, 2008 On the weekend, I sent an email to the ship's (Gem) coordinator to request information about the bar setup. I provided our: Reservation Number Ship's Name Embarkation Date Disembarkation Date Guest Names Stateroom Category and Stateroom Number I got the automatic reply that advises you that your email has been received, however, since the administration offices are not opened on the weekend and our cruise date is not until March 8, I really did not think that I would receive a response until sometime later in the week. To my surprise, I received an email response directly from the ship's coordinator first thing on Monday morning (today) that included her name and direct telephone and fax numbers. I then made a quick toll-free call, placed my order and provided my credit card information. Sandra told me that my credit card will be billed about one week before the cruise date. She was prompt and professional, even helping me with one selection. Perfect customer service!!! Thank you Sandra! Ship: Norwegian Gem Ship Coordinator: Sandra Agusti ShipCoordinatorGem@ncl.com Toll-free telephone: 800 327 9020 Extension: 7762 Fax: 305 436 4147 WinterSky:) Link to comment Share on other sites More sharing options...
LOWTYD Posted January 14, 2008 #2 Share Posted January 14, 2008 Thanks for the contact info. We plan on doing a set up ifor our April 12th sailing on the GEM and didn't know how far in advance we would need. Should I do it in February? Link to comment Share on other sites More sharing options...
LOWTYD Posted January 14, 2008 #3 Share Posted January 14, 2008 Sorry, double post. Might as well use this for another question. Do they supply a list of what is available or do you ask for what you want and they yes or no it? Link to comment Share on other sites More sharing options...
Kingmaker_inc Posted January 14, 2008 #4 Share Posted January 14, 2008 I had a note this morning from Sandra as well, asking me for a few more details and confirming the date I have to have my arrangement made. This is in response to an e-mail I sent over the weekend. The ball is in my court... she seems well on top of things. Libby Link to comment Share on other sites More sharing options...
Lolly Pop Posted January 14, 2008 #5 Share Posted January 14, 2008 I wasn't sure how to go about setting this up on the cruise we are going on in a few weeks (NCL Sun). I called up NCL just now to inquire about it - and they say they do nothing like this - only wine / champs available in the stateroom. I was abit puzzled by their statement as I've read about it here on Cruise Critic and other forums. I am going to do abit more investigation - since my hubby really would like to be able to have a bottle of amber rum waiting in his stateroom - for when we just want to relax there - with a Dark & Stormy (rum and ginger beer - delicious!!!). Link to comment Share on other sites More sharing options...
LOWTYD Posted January 14, 2008 #6 Share Posted January 14, 2008 I think there is a cutoff date several weeks prior to the sailing. You may be too late but I think you must contact the cruise coordinator (see Wintersky'a original post for contact) Good Luck. Link to comment Share on other sites More sharing options...
WinterSky Posted January 14, 2008 Author #7 Share Posted January 14, 2008 Sorry, double post. Might as well use this for another question. Do they supply a list of what is available or do you ask for what you want and they yes or no it? I think that placing your order early can't hurt anything. Actually, there isn't a list. Sandra asks what you would like to have and then she checks whether it is available. We ordered Smirnoff's, Crown Royal, and when I got to our beer selection, I was a bit lost as the Canadian brews we are familiar with were not on the list. Sandra was happy to read me a list of imported and then domestic brands that I chose from. I would order now and check it off of my cruise 'to do' list. WinterSky:) Link to comment Share on other sites More sharing options...
WinterSky Posted January 14, 2008 Author #8 Share Posted January 14, 2008 I wasn't sure how to go about setting this up on the cruise we are going on in a few weeks (NCL Sun). I called up NCL just now to inquire about it - and they say they do nothing like this - only wine / champs available in the stateroom. I was abit puzzled by their statement as I've read about it here on Cruise Critic and other forums. I am going to do abit more investigation - since my hubby really would like to be able to have a bottle of amber rum waiting in his stateroom - for when we just want to relax there - with a Dark & Stormy (rum and ginger beer - delicious!!!). I believe that the arrangements need to be in place at least a couple of weeks before you cruise. There is a deadline after which you may not be able to finalize the arrangements. Perhaps the easiest way for you to make the initial contact with your ship's coordinator is by email. The email address for the Sun would be shipcoordinatorsun@ncl.com. When you send your email, be sure to include at least your reservation number. We provided more information as indicated in my first post. Enjoy the amber! WinterSky:) Link to comment Share on other sites More sharing options...
smeyer418 Posted January 14, 2008 #9 Share Posted January 14, 2008 The Gem allowed someone to do it seven days before. In any case email the ships coordinator on the Sun now and tell them you were told it wasn't available and will they allow you to do it now. Another example of a clueless csr unfortunately. Link to comment Share on other sites More sharing options...
megalin77 Posted January 14, 2008 #10 Share Posted January 14, 2008 I had trouble getting ahold of Holly, the Sun coordinator, originally. I sent two emails and followed up with a call - after the call, which was about 2 weeks after my original email, she finally sent me an email back including both the wine list (which is ordered through the main reservations number) and the liquor/beer list (ordered through the ship coordinator). I called her back with my order and credit card number, and supposedly we're all set with our liquor order for our Saturday the 19th sailing. In her email, Holly told me that I had until 1/14 to place both my wine order and my liquor order - I think this just varies by the coordinator! Everyone seems to get quotes on different amounts of time. She can be reached at: Holly Molter | Group Event Coordinator, Norwegian Sun shipcoordinatorsun@ncl.com 1-800-327-9020 | EXT 7660 | fax 305-436-4147 If anyone would like the wine list or the liquor list, please let me know. Link to comment Share on other sites More sharing options...
chime1999 Posted January 15, 2008 #11 Share Posted January 15, 2008 would a bar setup work the same way for the Star? Link to comment Share on other sites More sharing options...
WinnieinWA Posted January 15, 2008 #12 Share Posted January 15, 2008 would a bar setup work the same way for the Star? Yes..it should. That's how I did it on the Dawn a few weeks ago. I was told the order must be made 2 weeks prior. I did it one month prior and it was also handled promptly. My 2 bottles were in my room when we got there. Good luck. Happy sailing. :) Winnie Winnie Link to comment Share on other sites More sharing options...
ljrfrm Posted January 15, 2008 #13 Share Posted January 15, 2008 Are mixers available? I've seen other posts where people recommend bringing their own mixers (and taking OJ in the morning, etc.). We will not be able to easily bring mixers or buy when we get there. I would be willing to pay - I'm curious what mixers we can order and the price. Thanks. Link to comment Share on other sites More sharing options...
asoowal Posted January 15, 2008 #14 Share Posted January 15, 2008 How is the pricing for the liquor? Cheaper than bringing it onboard yourself? Duty free pricing? Link to comment Share on other sites More sharing options...
Lolly Pop Posted January 15, 2008 #15 Share Posted January 15, 2008 I had trouble getting ahold of Holly, the Sun coordinator, originally. I sent two emails and followed up with a call - after the call, which was about 2 weeks after my original email, she finally sent me an email back including both the wine list (which is ordered through the main Many :) thanks for the tip - one of the members in my Roll Call also mentioned Holly's name and email addy - so I sent one to her this evening - but having her phone number that you've provided will come in handy if I have had no response from her by end of week. It's abit odd tho' that NCL when I called there toll free number denied that any sort of "bar set up" was available on their cruise ships - is it something that they don't wish many people to know about I wonder? Link to comment Share on other sites More sharing options...
I'mwithhim Posted January 15, 2008 #16 Share Posted January 15, 2008 If anyone would like the wine list or the liquor list, please let me know. I would love a look at it. Can you email it to me at stevehickey@eastlink.ca Thanks Tanya Link to comment Share on other sites More sharing options...
Baitman19 Posted January 15, 2008 #17 Share Posted January 15, 2008 How is the pricing for the liquor? Cheaper than bringing it onboard yourself? Duty free pricing? Prices are between $40-$55 per liter. It's cheaper them bringing it onboard because you CAN'T bring it on board. It will be conficated until you leave. Any liquor you buy in the duty-free shop will be kept until you debark the ship. Happy Cruising Link to comment Share on other sites More sharing options...
LOWTYD Posted January 15, 2008 #18 Share Posted January 15, 2008 If anyone would like the wine list or the liquor list, please let me know. If you could also email me the wine lsit & liqur list I wou;d greatley appreciate it. I am assuming the different ships carry the same thing (SUN vs. GEM) thanks. Sandy@impea.com Link to comment Share on other sites More sharing options...
MaryTKD Posted January 15, 2008 #19 Share Posted January 15, 2008 I spoke to the coordinator for the Star yesterday to order the bar set-up, and we cruise this Sunday. She actually said today (Tuesday) was the last day I could order it. But I didn't ask about mixers. Can you bring soda onboard? Or mixers? and if so, and it's in your luggage, do they still send you to the "naughty room?" Link to comment Share on other sites More sharing options...
4cruising Posted January 15, 2008 #20 Share Posted January 15, 2008 If you could email me both of the lists, I would really apprecaite it. My email address is gwt250@comcast.net I emailed the Dawn ship coordinator regarding. They replied that there was no list available and to request what we wanted and they would email back the pricing. Thanks alot!!:) Link to comment Share on other sites More sharing options...
WinterSky Posted January 15, 2008 Author #21 Share Posted January 15, 2008 Are mixers available? I've seen other posts where people recommend bringing their own mixers (and taking OJ in the morning, etc.). We will not be able to easily bring mixers or buy when we get there. I would be willing to pay - I'm curious what mixers we can order and the price. Thanks. Sandra advised me that the Bar Setup arrangement does not include mixers. You could always bring some with you or get them onboard. I am thinking about the soda card which I understand is $67 per person for the full cruise. Juices are also available in the buffet, so that is another option if you like to use juice. WinterSky:) Link to comment Share on other sites More sharing options...
cdaloia Posted January 15, 2008 #22 Share Posted January 15, 2008 I would love a copy of list as well....cdcsw@aol.com Link to comment Share on other sites More sharing options...
ljrfrm Posted January 16, 2008 #23 Share Posted January 16, 2008 Thanks for the mixer response. I'd love a Bloody Mary mixer - something we would never drink at home. Sounds great to me. However, we are spending 4 weeks in Spain with family (in a small town) prior to the cruise. I can't see lugging the bottle around for 4 weeks and certainly wouldn't find one there. I think your point about the juice at the buffet is my best bet. Either that, or maybe I'll just skip the bar set up and drink wine all week :) Who knows, but it's sure fun planning! Thanks again. Link to comment Share on other sites More sharing options...
Lolly Pop Posted January 16, 2008 #24 Share Posted January 16, 2008 I had trouble getting ahold of Holly, the Sun coordinator, originally. I sent two emails and followed up with a call - after the call, which was about ...... If anyone would like the wine list or the liquor list, please let me know. Hi Megalin77 - yes :) please to receiving your kind offer of sending on the liquor list. No response yet from Holly - from what I've read here/there she maybe is doing 2 coordinators jobs - so probably up to her eyeballs in work. It's a big floating city that she's coordinating there - and imagine if she's doing two - :eek: yikes!!! My email addy is: silly_willy61@hotmail.com Many thanks in advance! Link to comment Share on other sites More sharing options...
east coast shuffle Posted January 16, 2008 #25 Share Posted January 16, 2008 Hi Megalin77. Would you be kind enough to email me those lists too. Many thanks. Cheers, ECS.:) aallen@eastlink.ca Link to comment Share on other sites More sharing options...
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