Help, please...Valet Luggage Service

[SandyK1968]

Though I haven't posted for many months, it's good to see the same names still here.

 

Help, please...we are using the Valet Luggage Service for the first time and are due to have our luggage collected on Monday 14 April. We have yet to receive any of the promised luggage documentation from Miami and our emails remain unanswered.

 

I have visions of DHL arriving on Monday, asking "where to?" and us replying, somewhere in Lisbon, we don't know....

 

Any tips or advice? Phone calls to Miami ( especially with the time difference) never seems to be answered by the correct person.

 

Thanks for the help!

[JaneBP]

Here are Anita Mann's email and phone number. She is usually in the office on Wednesdays. It's 9AM here, wait until 10-ish. You can also ask to speak to someone at the Club desk for help.

 

amann@seabourn.com, 305-463-3161 (w)

 

I do know that DHL can pick up without the paperwork, which gets filled in later. (Happened to me) Also, depending on where you are starting your cruise, there is often some wiggle time.

 

I don't know how it works in the UK, but all should be fine.

[Iamboatman]

I am assuming you booked directly with Seabourn, so you do not have a travel agent to work on this for you. Try calling their main number (+1-305-463-3000) and they will get you to the correct person. Seabourn is open now.