snc421 Posted May 29, 2008 #1 Share Posted May 29, 2008 5/4 Legend Cruise: While on Cayman, I bought a Caymanite seahorse pendant from the Island Companies store. While at dinner that night, the pendant fell into my hand.... and another time as I was taking it off, but this time it fell onto my bathroom floor and broke. I cried and cried, and DH said not to worry, there is the guarantee. We set up a meeting for May 10th (Last sea day) with Keith & Stephanie, who are basically the shopping liasons onboard. We told them what happened, and gave them a copy of the receipt and the pendant. They told us they would take it to the store on their next stop there for either a replacement or refund. **Island Companies is one of their reccomended stores** Today (May 28th) I received my new Caymanite seahorse pendant direct from the store, with copies of paperwork and approvals for replacement/shipping. WoooHoooooo!:D Link to comment Share on other sites More sharing options...
Rockee4055 Posted May 29, 2008 #2 Share Posted May 29, 2008 5/4 Legend Cruise:While on Cayman, I bought a Caymanite seahorse pendant from the Island Companies store. While at dinner that night, the pendant fell into my hand.... and another time as I was taking it off, but this time it fell onto my bathroom floor and broke. I cried and cried, and DH said not to worry, there is the guarantee. We set up a meeting for May 10th (Last sea day) with Keith & Stephanie, who are basically the shopping liasons onboard. We told them what happened, and gave them a copy of the receipt and the pendant. They told us they would take it to the store on their next stop there for either a replacement or refund. **Island Companies is one of their reccomended stores** Today (May 28th) I received my new Caymanite seahorse pendant direct from the store, with copies of paperwork and approvals for replacement/shipping. WoooHoooooo!:D Carrie - It's always nice to see their gaurantee works. Congrats to you and CCl for standing behind their promise. Link to comment Share on other sites More sharing options...
firefly333 Posted May 29, 2008 #3 Share Posted May 29, 2008 Its nice to hear a good story for a change. I am so happy for you that you got your pendant fixed and your sea horse is as it should be. Link to comment Share on other sites More sharing options...
snc421 Posted May 29, 2008 Author #4 Share Posted May 29, 2008 Thanks you guys! Let me clarify that it is not the same, fixed pendant I received today... it is a totally different, brand new pendant! :D Link to comment Share on other sites More sharing options...
firefly333 Posted May 29, 2008 #5 Share Posted May 29, 2008 A sea horse sounds pretty neat to me for a pendant, Id like to have that one :) Link to comment Share on other sites More sharing options...
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