Oh Happy Day...or, my experience with CAS cust.svc.

[sjbdtz]

Called CAS to see if my existing booking would qualify for OBC in the current sale, and was told yes... $25 p.p. ($50 total) would qualify.

 

Also, the agent advised...unprompted....the fuel surcharge is removed, and your cabin fare has dropped....

 

I saved $500 (20%) of my balance, because I phoned to see if I could get an OBC (and I got a 2% obc too! :))

 

 

Oh happy day!

 

So :p to people who criticize them (unless they legitimately screwed up)

[egurbi]

That's through a booking with Casinos at Seas, correct? Question -- had you paid in full for the booking already -- or do you know if it would have mattered if you had for purposes of getting the OBC and reduction in price? TIA

[sjbdtz]

That's through a booking with Casinos at Seas, correct? Question -- had you paid in full for the booking already -- or do you know if it would have mattered if you had for purposes of getting the OBC and reduction in price? TIA

 

 

I had not paid in full, my final payment isn't due until July '09. I'm fairly sure that post-final-payment I may not have had the same good fortune....but what I found most interesting about this call was:

 

a) that I got OBC which is ostensibly for new bookings, despite the fact that I had an existing booking

 

b) that they offered the lower price, without me needing to ask about it.

[egurbi]

Thanks for the reply. Worth a shot I think. All they can say is no.