Cannot update My Preferences with Gold Points account!

[p010ne]

:mad: We have booked our first cruise with Radisson on the Navigator in August 2005 and I cannot get the My Preferences tab to accept my valid Gold Points number (it is accepted OK in the Seven Seas Society Number, which we of course do not have yet?)! Does this work for you? I sent a message to goldpoint feedback and have been assured that my gold points number is valid (so that is not a source to get anything corrected!)!:eek:

Do you suppose RSSC has the GPN swapped with the SSSN?:rolleyes:

:cool: We are comfortable with Princess and have had no problems with our Captains Circle platinum registrations (looking forward to elite)!:D

[colleenmf]

I've heard that Radisson recently upgraded their computers and are still getting the bugs out. I recommend going thru your travel agent and getting that number put in that way. I think you can call Radisoon directly but I'm not sure as my travel agent did all that for us.

[p010ne]

:rolleyes: OK, I of course don't have a frequent RSSC number and I suppose it does not matter for the present that my Gold Points number works in that position (maybe we will get some additional perks on our first cruise?)?:eek:

[colleenmf]

I'm not 100% on this but I think the Seven Seas Society number means you are a past RSSC cruiser. I think that gets you one cocktail party or something like that. Just be sure to get those Goldpoints so you can redeem them for your next cruise.

[p010ne]

:D I have verified with goldpoints that our household status is in effect! Our cruise consultant has been notified about our gold point numbers also, so I suppose all is OK? (Maybe RSSC will invite us to some extra cocktail parties using our gold point because they are using our gold point number, too!):rolleyes:

[p010ne]

:rolleyes:

 

Dear Raymond,

 

Thank you for contacting Gold Points Reward Network. We have updated

 

your account with your current email address so you can access your

 

account online. Please allow 48 hours for the 65500 Gold Points to post.

 

Thank you,

 

Wendy

 

Customer Service Representative

 

Gold Points Service Center Team

 

To ensure the privacy of your data, we ask that you do not include any

 

personal, financial, or confidential information in any part of a

 

message that you send us by email. We cannot be held responsible for

 

any information contained in an email message. If you wish to review,

 

change, or delete any personal information, please do so on our website

 

at http://www.goldpoints.com, or call us at 1-800-508-9000.

 

 

 

 

 

 

 

Original Message Follows:

 

------------------------

 

The Radisson site will still not accept my goldpoints number! Now what

 

do we

 

do (are you having a problem with your interface with RSSC?)?

 

 

 

 

 

 

 

 

 

------------------------------------------------------------------------

 

----

 

----

 

Dear Gold Points Member,

 

Thank you for contacting Gold Points Reward Network. We show that your

 

Radisson Gold Reward account is active. We have updated your account

 

with your current email address.

 

Please follow the below steps:

 

1. Go to goldpoints.com.

 

2. On the right side of the Homepage, click on "Forgot Password or

 

Username".

 

3. It will prompt you to retrieve your information by entering either

 

your Username or your Gold Points® account number.

 

4. Click "Submit".

 

Your information will be emailed to you within a matter of seconds.

 

Thank you for inquiring.

 

Kari Customer Service Representative

 

Gold Points Service Center Team

 

To ensure the privacy of your data, we ask that you do not include any

 

personal, financial, or confidential information in any part of a

 

message that you send us by email. We cannot be held responsible for

 

any information contained in an email message. If you wish to review,

 

change, or delete any personal information, please do so on our website

 

at http://www.goldpoints.com, or call us at 1-800-508-9000.

 

 

 

 

 

 

 

Original Message Follows:

 

------------------------

 

When I update my preferences for my account

 

goldpoint number I get "invalid goldpoints number"!

 

How do I correct this?

 

[p010ne]

:eek:

Dear Raymond,

 

Thank you for contacting Gold Points Reward Network. We would be pleased

to assist you. However, we do need additional information. Please call

the Gold Points® Contact Center at 1-800-508-9000 so we may assist you

further. We appreciate your patience and understanding. Thank you.

 

Gold Points Service Center Team

:rolleyes: I called the GPCC and they can't get the GPN to work either! Now I am trying RSSC corporate!:confused:

[p010ne]

I got a telephone call from Sharon at RSSC corporate and she says a programmer is working on the problems with the website and they should be fixed by Wednesday or Friday (probably depends on how many Thanksgiving parties are scheduled?)!

[p010ne]

:eek: I have not received an update call from RSSC corporate, and the website still does not work! I called RSSC and supposedly the attendant has updated our record? It does not show up on the website, of course!:eek:

[p010ne]

I understand the fix is scheduled to be placed into production this evening?

[p010ne]

:D It appears to be fixed now, my gold points number is accepted! (The gold points number also works in the Seven Seas Society Number field?):confused: