Need help from cc experts

[NEW YORK LADY2]

Although I am Platinum our next cruise will be using our new passports for the firs time. I am having a hard time getting the Princess website (Cruise Personalizer and my Princess) to accept our new passport information. Is there some "trick" I need to know about how to do this? Also, it seems my personal information diverted back to our old phone number and e-mail address although it shows our new home address. Help!

 

Hope someone can advise me on how to get the right info into Princess.

 

Jackie

[Toto2Kansas]

Although I am Platinum our next cruise will be using our new passports for the firs time. I am having a hard time getting the Princess website (Cruise Personalizer and my Princess) to accept our new passport information. Is there some "trick" I need to know about how to do this? Also, it seems my personal information diverted back to our old phone number and e-mail address although it shows our new home address. Help!

 

Hope someone can advise me on how to get the right info into Princess.

 

Jackie

 

Jackie, I know you might laugh at this, but are you clicking on the 'save and continue' button at the bottom after changing the information?

[RickEk]

And if all else fails, just call 1-800-PRINCESS and they'll fix it for you!

[Sandytoes]

I suggest calling Princess and give them all your info.

[hummingbirdz]

Although I am Platinum our next cruise will be using our new passports for the firs time. I am having a hard time getting the Princess website (Cruise Personalizer and my Princess) to accept our new passport information. Is there some "trick" I need to know about how to do this? Also, it seems my personal information diverted back to our old phone number and e-mail address although it shows our new home address. Help!

 

Hope someone can advise me on how to get the right info into Princess.

 

Jackie

 

I just had a similar problem ('puter kept reverting to DH's info). Try putting curser behind the last number that is 'auto filled', then delete EACH one at a time. Once area is blank, put new info in. Pain, but that's the ony way it worked for me!

[cdngrl]

may be a related issue: i had to call the captains circle and get a new number. it kept putting my daughter's info in my bio. i'd change it and it would switch back. there's a glitch in the system somewhere.

[NEW YORK LADY2]

I did click on Save and Continue so that isn't it. I deleted the wrong information but did it by highlighting from the first character forward and that didn't work for me either. I'll try calling 1-800-Princess and see if that takes care of it for me.

 

Thanks a lot everyone. I'll let you know how I make out.

 

Jackie