hulamoon Posted March 13, 2009 #1 Share Posted March 13, 2009 Yesterday I had decided to purchase the suite amenity package for our cruise. It seemed like an excellent deal after speaking to some of our fellow passengers. But after getting the price it seemed like it would be a break even at best. My fellow passenger is a smart cookie, so when I looked into it further I found out the 28 day cruise suite amenity pkg cost the same as the 18 day cruise. I was told both of us were quoted correctly. It seems to me HAL could be selling a lot more of these packages if passengers knew they were getting free days of the package so to speak. Or it seems to me that they could sell more of them if the pro-rate was equitable. but from my point of view I would like to find out if there is someone I could speak to about this. Ship services told me there is no one else to speak to so I thought as a last resort I would see if someone on the boards knew more than I did. So what is not so good news for me may be very good news for those of you on longer cruises. thank you... Link to comment Share on other sites More sharing options...
DutchByAssociation Posted March 15, 2009 #2 Share Posted March 15, 2009 Yesterday I had decided to purchase the suite amenity package for our cruise. It seemed like an excellent deal after speaking to some of our fellow passengers. But after getting the price it seemed like it would be a break even at best. My fellow passenger is a smart cookie, so when I looked into it further I found out the 28 day cruise suite amenity pkg cost the same as the 18 day cruise. I was told both of us were quoted correctly. It seems to me HAL could be selling a lot more of these packages if passengers knew they were getting free days of the package so to speak. Or it seems to me that they could sell more of them if the pro-rate was equitable. but from my point of view I would like to find out if there is someone I could speak to about this. Ship services told me there is no one else to speak to so I thought as a last resort I would see if someone on the boards knew more than I did. So what is not so good news for me may be very good news for those of you on longer cruises. thank you... Hi Sharie, If I understand your post correctly, the person you would want to share this feedback with actually is in Ship Services. Her name is Tammie and she is the supervisor. While Ship Services does not directly control the costs of these packages, she can definitely pass along the input to those that do, or direct you in who to email or write a letter to if that is the preferred method. One thing that I know sometimes causes confusion with the Suite Amenity and Suite Elite packages is that the prices DO vary based on length of cruise. Much of this is because of the main variable aspect of the package (Suite Amenity - Laundry, Suite Elite - Thermal Spa) but if it's a longer cruise the dinner in the Pinnacle Grill may be a couple dinners in the Pinnacle Grill and so forth. Link to comment Share on other sites More sharing options...
hulamoon Posted March 15, 2009 Author #3 Share Posted March 15, 2009 DBA, Thanks for posting! I will call her Monday. Twice last week Ships Services told me 28 days is the same price as 18 days $677. I can see what a great value all the extra laundry days, video rentals are on the 28 days but I can't quite get the package to break even for the 18 days. Later I got an email that had different information from a 3rd person. But still the package makes sense for those on longer voyages. In my former life I used to price spa menus and packages for my business and every once in a while a package I made up didn't quite add up. (Sometimes after we went to print!) I would love to see this priced per diem so anyone on a cruise can see the value and more would be purchased. But if this isn't the goal then I would suggest they really market this to those on longer voyages because this seems to be a great value for those customers, but not so much for 18 day cruisers. Thanks for reading and checking in! Link to comment Share on other sites More sharing options...
Moonlight Beach Posted March 15, 2009 #4 Share Posted March 15, 2009 Sharie, Please post here after you call Ship Services again, or email me. I too, am interested in the Suite Amenities package. Link to comment Share on other sites More sharing options...
hulamoon Posted March 15, 2009 Author #5 Share Posted March 15, 2009 I will be having my 5th convesation in the morning, and will let you know. So far for the 18 day cruise the price is $677. But this is also the price for 28 days too. I keep looking at it but can't see how it breaks even. Link to comment Share on other sites More sharing options...
Moonlight Beach Posted March 16, 2009 #6 Share Posted March 16, 2009 Sharie, Ask HAL what the cost is for the 10 day portion, May 13-23. Maybe then they'll deduct that from the cost they are quoting. Couldn't hurt. Let me know what they say, maybe we can tag team them. Link to comment Share on other sites More sharing options...
hulamoon Posted March 16, 2009 Author #7 Share Posted March 16, 2009 Good Morning, I spoke to Tammie she will reconfirm pricing for the 28 days, 18 days and 10 days for the suite amenity package. 10 days is normally $421. 18 days is usually $677. no price on 28 days, but she said no ones price will go up if already charged. She mentioned that the robes would be a one time gift so there was special consideration during long cruises for that, however she mentioned the laundry is $15. a day, as those charges keep going up. I will post as soon as I know more. As DBA said she doesn't make the prices herself but will give feedback to those who do. I am hoping for a win win here, where they can sell more packages and we can buy them and feel like it penciled out for us. Link to comment Share on other sites More sharing options...
hulamoon Posted March 17, 2009 Author #8 Share Posted March 17, 2009 I recieved an email today and here is the chart of amenities in the package. Lynne, this is an answer to the question about subtracting the 28 day fee from the 18 day. There is more coffee in this chart and more pinnacle grill dinners than we knew from our phone quotes, so more value than we originally knew about. Also, there is popcorn! For 28 day customers this is very good. I hope this comes through, if not I will try to write it out. Let me provide the breakdown of what is included. I cannot book just a partial package, i.e. 18 day rate for the 28 day. In this case you would need to purchase the individual items onboard. Please let me know if you have any additional questions. Suite Amenitites Package (all categories other than Deluxe Verandah Suites): Double Rate 10 Day- Double Occupancy $ 421.00 Complimentary Laundry and Pressing for length of cruise for two Monogrammed Bathrobes for two Either High Tea or Cold Canapes for length of cruise DVD selection from video library, with popcorn for length of cruise Fresh flowers (small colonial) Special Disembarkation (morning luggage pick up, disembark at leisure) Special Disembarkation Lounge (available with continental breakfast set-up) Pillows a la carte Stateroom Beverage set-up (initial set-up of 4 bottles; 2 bottles of wine, 2 liquor) Explorations Café coffee Card two cards 1 Pinnacle Grill, dinner for two Per Couple Charge $ 421 Up to 20 days DOUBLE $ 677.00 Double Occupancy Suite Amenities Package (all categories other than Deluxe Verandah Suites): Complimentary Laundry and Pressing for length of cruise for two Monogrammed Bathrobes for two Either High Tea or Cold Canapes for length of cruise DVD selection from video library, with popcorn for length of cruise Fresh flowers (small colonial) 1 per week Special Disembarkation (morning luggage pick up, disembark at leisure) Special Disembarkation Lounge (available with continental breakfast set-up) Pillows a la carte Stateroom Beverage set-up (initial set-up of 4 bottles; 2 bottles of wine, 2 liquor) Explorations Café coffee Card two cards 3 Pinnacle Grill, dinner for two Per Couple Charge $ 677 28 days DOUBLE Suite Amenities Package (all categories other than Deluxe Verandah Suites): Complimentary Laundry and Pressing for length of cruise for two Monogrammed Bathrobes for two Either High Tea or Cold Canapes for length of cruise DVD selection from video library, with popcorn for length of cruise Fresh flowers (small colonial) 1 per week Special Disembarkation (morning luggage pick up, disembark at leisure) Special Disembarkation Lounge (available with continental breakfast set-up) Pillows a la carte Stateroom Beverage set-up (initial set-up of 4 bottles; 2 bottles of wine, 2 liquor) Explorations Café coffee Card two cards 4 Pinnacle Grill, dinner for two Per Couple Charge Tammie Hering-Montes Supervisor- Ship Services Holland America Line 300 Elliott Ave. West, Seattle, WA 98119 1 800 541 1576 ext 68625 Link to comment Share on other sites More sharing options...
Moonlight Beach Posted March 17, 2009 #9 Share Posted March 17, 2009 Thanks for the information, Sharie. Link to comment Share on other sites More sharing options...
hulamoon Posted March 17, 2009 Author #10 Share Posted March 17, 2009 I just noticed the price for the suite amenities package was left off of the 28 days cruise....it is $743. Link to comment Share on other sites More sharing options...
cruisinjudy Posted April 5, 2009 #11 Share Posted April 5, 2009 One thing I notice is if you are in the deluxe suite it also includes free dry cleaning which I used a lot for my clothes rather than the laundry. The suite amenities package does not include the dry cleaning. Link to comment Share on other sites More sharing options...
hulamoon Posted April 5, 2009 Author #12 Share Posted April 5, 2009 This is true, just laundry and pressing. Dry cleaning would be a nice addition. Next week I will ask about it if you don't ask first. :) Link to comment Share on other sites More sharing options...
Jade13 Posted April 5, 2009 #13 Share Posted April 5, 2009 DBA, I would love to see this priced per diem so anyone on a cruise can see the value and more would be purchased. But if this isn't the goal then I would suggest they really market this to those on longer voyages because this seems to be a great value for those customers, but not so much for 18 day cruisers. Thanks for reading and checking in! I don't think they can do this per diem because the package may include a bathrobe, one time bar set-up etc., one coffee (or soda) card. The prices only broke even for my cruise last year (the add-in would have been the afternoon tea or canapes delivered to the stateroom) so I didn't bother and also my DH did not want the robe. Btw, Guest Services messed up the price for the laundry and pressing package and people on my roll call had diff prices. If I had not looked at the list when I got to my stateroom, I would not know that I was overcharged. If you saw the amount of emails I had to Guest Services asking why 3 or 4 people were given a different prices you would know why I got irritated. Link to comment Share on other sites More sharing options...
Jade13 Posted April 5, 2009 #14 Share Posted April 5, 2009 Good Morning, She mentioned that the robes would be a one time gift so there was special consideration during long cruises for that, however she mentioned the laundry is $15. a day, as those charges keep going up. I will post as soon as I know more. . We paid $70.00 for laundry for two people for 10 nights last year. The pressing was $30.00, so $100.00 total. We bought that package and would do it again for that price. Link to comment Share on other sites More sharing options...
hulamoon Posted April 5, 2009 Author #15 Share Posted April 5, 2009 I understand. There were a few different quotes for our cruise this is why I asked for claification from Tammie. I hope we do not have problems with billing. Clearly the package is a good deal for long cruises, but 18 days it doesn't quite break even on the items we care about. We are trying it though because you can never underestimate what may be necessary in a small verandah room crossing the ocean. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.