Cruise in Review DVD refund?

[hoytarchery999]

on the cruise we were just on my dad got the cruise in review DVD and whenever he tries to play it, it freezes up on day 3 and wont go any further. does anyone know about how to get a new one or a refund for it. because its a good bit to loose because it was $29.99.

[madforcruising]

on the cruise we were just on my dad got the cruise in review DVD and whenever he tries to play it, it freezes up on day 3 and wont go any further. does anyone know about how to get a new one or a refund for it. because its a good bit to loose because it was $29.99.

 

http://www.image.com

 

This is the company doing all the onboard photography and videotaping.

They are also the ones to sell the cruise in review video/DVD

 

I´ve had a problem with a VHS (ok it was many years ago) and they were great in solving the issue.

 

Here´s their email

customerservice@imageservices.com

[hoytarchery999]

http://www.image.com

 

This is the company doing all the onboard photography and videotaping.

They are also the ones to sell the cruise in review video/DVD

 

I´ve had a problem with a VHS (ok it was many years ago) and they were great in solving the issue.

 

Here´s their email

customerservice@imageservices.com

 

thanks ill give that a try my mom emailed royal caribbean but didnt get a response yet.

[madforcruising]

thanks ill give that a try my mom emailed royal caribbean but didnt get a response yet.

 

RCCL would only direct you to Image as well, as they are the ones runnig the Photo/Video business onboard.

[MomeeToEm]

We couldn't get our DVD to play at all. My mom purchased one also and had no problem. We called the number on the back of the DVD and they sent us out a new one. We received it in about week.