Butlers and Conceige

[naomee15]

We'll be on the June 21st sailing to Alaska...For the most part, the guys and gals on the Pearl staff sound super...This will be our first experience with a butler/conceige... How many staterooms does a butler service? Is there more than one conceige per deck? Just wondering how this works...

Thanx in advance...........

[DMH15]

can't speak specifically for your ship. But on the Sun there is one concierge and two butlers for twenty suites.

 

Prepare to be spoiled! It's true what they say: "once you go Suite you can't go back"!

[mylesf]

Concierge Service

The purpose of the Concierge is to provide personalized service to guests in Villa & Suite Categories (Not available to guests in Mini-Suites as of January 2008 in every way possible, coordinating requests for services such as:

 

Cocktail parties

Dinners in staterooms

Shore excursions

Car rentals

Golf or tennis appointments

Beauty Salon/massage appointments

Private Art/Jewelry showings with onboard concessions

Restaurant reservations onboard or in Ports of Call

Priority embarkation & disembarkation

Priority tenders ashore

The Concierge also assists with any problems that might occur for the Villa/Suite guests who are given a direct phone or pager number to contact the Concierge

 

Butler Service

The Butler liaises closely with the Concierge to provide 24-hour personalized service for the Villa/Suite guests who are given a direct phone or pager number to contact the Butler.Each Butler is assigned to take care of an average of 9 Villas/Suites each (not available to guests in Mini-Suites). Services include:

 

Unpack luggage

Expedite dry cleaning processes

Shoe-shine service

Serve at Cocktail parties in Villas/Suites

Serve Dinners in Villas/Suites

Delivery of fresh fruit

Delivery of sodas/water/liquor/wine/newspapers if ordered (These are NOT complimentary in all Suite categories)

Delivery of movies from a DVD library

Ensure balconies/gardens are stocked with fresh towels/seat cushions

Fill/empty hot tubs (NOT available in all suites) and instruct guests on safe use

 

Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered.

[luv that cruise]

From previous post... "Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered."

 

I am wondering about the CV on the Pearl. That is the question of the day. I have heard a wide range. the most popular answer is $10/per day/per person for each. from what i hear there is one concierge and two butlers (one for room, one for courtyard). plus extra $ for the 2 room attendants assigned to each suite as they provide additional services. I expect they make an extra effort to service room promptly when guest exits, etc. this can add up quick. i want to be generous, but not too generous.