naomee15 Posted May 30, 2009 #1 Share Posted May 30, 2009 We'll be on the June 21st sailing to Alaska...For the most part, the guys and gals on the Pearl staff sound super...This will be our first experience with a butler/conceige... How many staterooms does a butler service? Is there more than one conceige per deck? Just wondering how this works... Thanx in advance........... Link to comment Share on other sites More sharing options...
DMH15 Posted May 30, 2009 #2 Share Posted May 30, 2009 can't speak specifically for your ship. But on the Sun there is one concierge and two butlers for twenty suites. Prepare to be spoiled! It's true what they say: "once you go Suite you can't go back"! Link to comment Share on other sites More sharing options...
mylesf Posted May 30, 2009 #3 Share Posted May 30, 2009 Concierge Service The purpose of the Concierge is to provide personalized service to guests in Villa & Suite Categories (Not available to guests in Mini-Suites as of January 2008 in every way possible, coordinating requests for services such as: Cocktail parties Dinners in staterooms Shore excursions Car rentals Golf or tennis appointments Beauty Salon/massage appointments Private Art/Jewelry showings with onboard concessions Restaurant reservations onboard or in Ports of Call Priority embarkation & disembarkation Priority tenders ashore The Concierge also assists with any problems that might occur for the Villa/Suite guests who are given a direct phone or pager number to contact the Concierge Butler Service The Butler liaises closely with the Concierge to provide 24-hour personalized service for the Villa/Suite guests who are given a direct phone or pager number to contact the Butler.Each Butler is assigned to take care of an average of 9 Villas/Suites each (not available to guests in Mini-Suites). Services include: Unpack luggage Expedite dry cleaning processes Shoe-shine service Serve at Cocktail parties in Villas/Suites Serve Dinners in Villas/Suites Delivery of fresh fruit Delivery of sodas/water/liquor/wine/newspapers if ordered (These are NOT complimentary in all Suite categories) Delivery of movies from a DVD library Ensure balconies/gardens are stocked with fresh towels/seat cushions Fill/empty hot tubs (NOT available in all suites) and instruct guests on safe use Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered. Link to comment Share on other sites More sharing options...
luv that cruise Posted May 30, 2009 #4 Share Posted May 30, 2009 From previous post... "Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered." I am wondering about the CV on the Pearl. That is the question of the day. I have heard a wide range. the most popular answer is $10/per day/per person for each. from what i hear there is one concierge and two butlers (one for room, one for courtyard). plus extra $ for the 2 room attendants assigned to each suite as they provide additional services. I expect they make an extra effort to service room promptly when guest exits, etc. this can add up quick. i want to be generous, but not too generous. Link to comment Share on other sites More sharing options...
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