MSC changed my sail date from 5/5 to 6/02 on the Seashore without checking with me. They not only changed the date, on the 5/5 cruise, but we had a handicapped cabin. On the 6/02 cruise, we are still in Yacht Club but no longer in a handicapped room. All I received was an email confirming a booking on a different date with a different non-handicapped cabin number. I called MSC but was only told I would receive an email with choices. All I received was an email giving me a different date and cabin.
I know Ocean Cay will be closed for the 5/5/2024 sailing, but I do not understand the lack of communication. Or not being given a choice as to what I want. As a side note, the handicapped cabin, especially the handicapped bathroom, is important for my husband..
This is not our first MSC cruise but our first Yacht Club cabin. Wondering if anyone knows a phone number I can call to speak to someone who could help. Any help would be greatly appreciated.