THanks, all, refund has been done. If I cancelled, that's one thing...since this was THEIR decision, the onus is on them to get that refund done promptly. Not everyone can lay out thousands of dollars without a refund...we booked a different cruise.
Every day? I phoned on Thursday, that was the first time I called after getting an email stating 7-10 days to confirm it was all on track. And I was very pleasant as I always am (too nice for my own good usually). Thanks, I won't bother anyone again here. I thought a few others might benefit from my experience. Enjoy cruising.
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I called Amex to see what could be done. They said they are making a note of the issue and in 10 days we can file for a dispute, if the refund doesn't come in.
Just to update anyone considering Virgin: As I mentioned earlier they cancelled our January cruise...I was told 11 days ago we would get refund in 7-10 days. I called Thurs to check on it and was told "it will be there tomorrow". Called last night and told "the accounting dept is closed, I can't check." Told today there was a "glitch" and it never got pushed through and they just did it, which means it takes ANOTHER 7-10 days! I asked to speak to a manager (Just call me Karen!) who said there was nothing she can do to expedite it. This is called customer service????
Oh I AM GETTING NASTY at this point, after being lied to, being nice is getting me nowhere. Has ANYONE seen their refund yet? She actually said "The person you spoke to Thursday probably never checked"...and that's oK?????
Here we are...Day ten....yesterday I was told it would be done by today. Tonight I'm told accounting dept leaves at 6 so he's not sure if it was processed, "call back tomorrow." Oh, I will.
yep, they have had my money since January...still no refund here. I'll be calling later today. I do need the refund on this month's bill as we just charged our Celebrity cruise to take the place of the Virgin one.
We were all set on VV to give them a try in January. They cancelled our cruise. it's a mess there right now apparently with their new ship being delayed. So we booked on Celebrity Apex for the same week.