TheRampantSnail

Surely the hound is there to take the dog watches (16:00 hours to 20:00 hours)

You clearly choose to misrepresent my comments and cannot understand why I make an issue of what has happened. I think other people do understand so I say no more.

Have I ever made an accusation of fraud? No. Read carefully

I knew there would be some pushback on this. How dare I criticize Regent. My point, if you bother to read my original post carefully is not that they changed the itinerary but that the timings and the lack of any communication give me cause for concern.

As I said, I have no evidence, just suspicion. If I had not been offered a full refund I would certainly have followed this up legally.

We were booked on this Voyager cruise -Istanbul to Barcelona 27th October. After a less than satisfactory cruise on Splendor in 2022 we saw this cruise, found the itinerary very interesting with a mix of familiar ports and a few couple of new ports, and decided to give Regent another chance. We booked the cruise at the end on September 2023 and, because of our level and cabin category, we were able to book our excursions at the end of October. A post on another thread alerted us to something going on but I checked My Account on the Regent website, saw that the map was still showing the correct ports and assumed all was still OK. Two weeks ago, I checked again and the map was still correct, but when I went further this new itinerary was there - completely different and not an itinerary that we are at all interested in. To date, I have heard absolutely nothing from Regent - they have changed the cruise without any forewarning and if it were not for Cruise Critic I would still be assuming all was OK. As I hadn't heard anything I contacted our cruise agent yesterday. They were unaware of any change but contacted Regent UK on our behalf. They were then able to confirm to me that the cruise had changed to the new itinerary and that Regent are giving us three options - take the new itinerary, transfer our deposit to a new cruise or cancel and have our deposit returned. I should add that, being in the UK, our deposit is not $100, not £100 but approximately 25% of the total cruise fare. I believe that, apart from being negligent in not informing us of the change, Regent have been very devious and, I suspect, mis-selling the cruise. It takes time to make so many changes and I am of the opinion that at the time we booked (late September) they must have been at the very least considering making the change. By late October, when we were able to book excursions, they must surely have been working on the changes. Clearly, I do not have the facts but those are my strong suspicions. Needless to say, we are cancelling and taking the return of the deposit. We will not consider ever booking again with Regent as how can we ever trust them again. I am angry and very disappointed.

Regent UK website still showing changed itinerary as of now. Who knows what is going on

Sorry, I think you may have misunderstood. It is the 4 port 3 sea day itinerary that is now appearing in My Account

See my recent post. That earlier post was in response to a post where someone mentioned this change but when I said the original itinerary was still the same, they found it had changed back. It seems Regent are playing the hokey-cokey - first the original iitinerary is is, then its out, then its in again and now its out again. Dreadful customer service.

Removed duplication

I should add that we have heard nothing from Regent. I would not have known about this if I hadn't logged in here. We booked our trips weeks ago without any problem. Clearly I do not know the reason but the cynic in me screams cost cutting.

I have just checked My Account on the Regent website and this change is showing. This is intolerable. We also would not choose this itinerary as all the more interesting ports for us have gone - the remaining ports are places we have visited many times and 3 sea days out of 10 is too many. If I find out more I will post again.

Thank for this - reassuring. The changed itinerary you were sent would not suit us. Three sea days in a 10 day cruise would be too much and the appeal of this cruise was the variety of locations and countries. We have been to almost all these places, but it is always easy to find new parts to explore.

I have also just checked My Account on the Regent website, which is also still showing the original itinerary.

Are you sure about the Voyager Istanbul to Barcelona cruise on 27th October 2024 has changed in the way you describe. I have had no notification from my travel agent of any change and the UK Regent website is still showing the original itinerary.