Well guess what - my perseverance paid off!! Apparently the “ tech” support that the agent reached out to corrected the problem. The app for both sailings is working! The web version that jean-lynd suggested is great too!
HOWEVER - in reading the daily ship schedule I don’t see any LIVE MUSIC, PARTY BANDS, ETC… The only thing it shows is the DJ at 11:00pm. Is this possible?? All I ever heard is that there is lots of live music on the Princess ships, namely the Enchanted. I may create another post asking for input from those who have recently sailed on her. If this is correct, we will be canceling our Aug 3rd sailing. I have a short window to do so.
many thanks in advance.