fairmontracer

Does anyone know how to write a review for an excursion that shows up in the Princess website excursion description? It cannot be very straightforward if there are only a handful of reviews per excursion. I just got off a 21 day Med cruise and would like to leave reviews for the excursions we went on. I asked customer service while on board and they said I could go to the website and do it post cruise, however since that cruise has ended, it doesn't exist in my cruise listing anymore. Thanks Harry

With regards to the app performance on the ship: - My wife and I both had my picture. When we went to the Medallion desk, they showed her how to change her picture. Once she did that, we both had her picture! Yes, were both logged into our individual accounts. They couldn't fix it. - When you get into "Message center" in the app (which is supposedly for captain's messages to everyone), you can't get out of the screen unless you shut down the app. Apparently a known problem. - When I brought up the Journey View in the app and left it open, my phone got hot and it drained my battery. Their solution: Get out of Journey View when not using it. The cruise its self was great though!

For those stressing about their arrival status, or are having problems with the pre-cruise part of the app, all I have to say is "Don't worry about it". Here is our check in experience for a 14 day cruise the just got back last weekend (left and returned from Port Everglades, Ft Lauderdale): Without going in detail, we basically were unable to do anything using the app to prepare for check in. Since we didn't have an arrival time, we showed up at the terminal around 10:30 am. We went through the Platinum line which really only gives you priority getting to the metal detectors, I don't think there was anyone in front of us. We were in the blue lane, since we couldn't do anything in the app, and walked right up to the long counter with no one in front of us. The rep processed our docs and we were on our way. We just had our travel itinerary (that was not really needed), our passports and vax cards. Interestingly enough, the rep never asked us for our negative Covid results. Ironically, the lines were much longer for the kiosks in the green lane. We then waited in the Platinum "lounge" which is just a waiting area in the terminal. The Platinum and Elite all were allowed to board before the rest of the guests though.

Well, that's good to know, however I don't know why the specific "Medallion App" concierge did not know that. Also, why would you write an app that has a feature to message someone, that doesn't work with the notification feature on a mobile device?

A Question for the app usage while onboard. Our last cruise we used the "message" feature in the app to communicate with each other. The problem was when either of us received a message, we were not notified on our iPhones of a message like every other app. We have notifications turned on for the Medallion Class app. Do others get notifications like I think we should? We stopped by and saw the Medallion app desk and they couldn't fix it, they added it to our list of other app issues in their system. Of course nothing has been done about it. I had to keep checking inside the app for messages from my wife which is a pain. Other than the notification issue, I think the rest of the app worked flawlessly while on board. With regards to our pre-cruise experience with the app, it is useless. There are so many issues we have with it that apparently cannot be fixed, we have given up. We just print everything and just show up, really not that big of a deal. When we are walking up the gangway to the ship I pretty much forget about the app frustration!

I agree with all the above, the pre-cruise experience for us has been useless with the app for the last two cruises. I have pretty much given up on it. It seems to work fine once on the ship though. However, I would highly recommend you call Princess and do your dine my way reservations ahead of time. If you wait until you are on the ship, you may not be able to dine in the main dining room. This happened to others on our last cruise.

I'm pretty convinced my issue is not the app but the back end database. The app does not work correctly on two iPhones, an iPad, and Android phone or a chromebook. We have been struggling with this for two cruises now. Also when we try and get to the information via the web option, it will not let us log in (although logging into the app and the normal website always work fine). The Princess rep I talked to on the phone yesterday could not get into my bookings to look at my "Ocean Ready", just another reason I think something is wrong on the backend.

I will do my typical pre-cruise venting, thank you in advance. We have a 14 day cruise booked leaving on June 18th. The app is doing the same thing it was last cruise. When I select "choose medallion" the screen goes all white and never changes, even after being on the screen for hours. App is then hosed and I have to shut down app and restart. Trying to choose arrival time presents me with the multiple future cruises we have booked, I select the next appropriate cruise and get a "loading" circle that never stops. I have called Princess twice, I was supposed to get a return call but never did. I have also emailed but didn't even get the "we will get to you in order of sailing" response. The app for us has been useless for both cruises with regards to the pre-cruise experience. Like last cruise, we just plan on getting to the port early with all our printed information and let them sort it out. Not that big of a deal. I called today to confirm our Dine my Way booking since the app only says "you already have a reservation, would you like to cancel it and start over?" without giving me the ability to see what the reservation is! Turns out the reservation is where we wanted at the time we wanted but only for the first few days of the cruise, then we had no reservations. I called (the medallion dine my way people answered on the first ring) but it took over 30 min for the person to find us a private table in the same dining room at the same time each night. They have to check day by day, who programmed this? As it turned out we are now at the same table each night and the same time, except one night were the time is different. Personally I think they should default to the old MDR dining at a table size of your choice. I have to believe they have many upset people each cruise that don't bother with reservations till they get on board and nothing is left.