grammi

I’m sorry for your loss.

I'm fine with all of it, no complaints, just sharing the information..

Iam Aug 21 Whittier to Vancouver and received the email.

Yes it was in my email this morning.

There’s a contract that has this covered. https://www.hollandamerica.com/en_US/legal-privacy/cruise-contract.html

Personally, I look at all the restrictions or change of restrictions as part of the package. When I accepted the 3rd cancel and rebook I accepted whatever restrictions HAL required in their opinion to keep passengers and employees safe. But if you can get hold of HAL customer service they may grant you a refund.

Received this morning.

Thank you!

We haven’t cruised for 4 years and not on HAL for 25 years. We’re doing triple Denali cruise tour from Fairbanks in August after cancel and rebooked 3 times due to Covid. There are 5 of us. We chose anytime dining so we could be flexible. It’s not important to us to eat at same table or same staff. I hadn’t planned on any dining reservations except specialty dining night. Is it standard to make reservations when choosing anytime dining? I hadn’t found this necessary on other cruiselines. I

C

Reports are that air travelers flying into US won’t be required to show proof of negative test as of Sunday.

That's what I keep thinking, how can they do business this way. An hour hold time whenever you call to get someone who doesn't know what they are talking about. It is a rough situation for all but I don't want to cancel or be cancelled a 4th time.

Me either. I keep thinking if others can get through this so can I.

I just kept thinking what are other people doing who new to this whole thing.

I'll start by saying I'm frustrated so I apologize if I come off as whiney. I was a travel agent for 23 years and retired in 2005. I've booked and taken a lot of cruises, long before there were computers. 3 years ago I booked an Alaskan cruise tour for 3 couples including myself. Things were peachy, booked it on line but when working with phone reps they were very knowledgeable and I didn't wait long. Move forward 3 years, 3 cancels and rebooks(Covid) and I have a few questions for customer service. On hold for 45min to an hour no matter what time I call, agent seems to work in a different industry, knows nothing about cruising or details regarding an Alaska Cruise tour. On the 4th attempt waiting the 45 minutes plus each time and having inexperienced agents I finally get an agent who is knowledgeable and can answer my questions. Is this just the way it is now? Anyway, I'm very excited to probably be going in August, fingers crossed and I want to thank everyone for all your reports and info from those that departed and toured in May. You have been a huge help.