We have had the great fortune to sail on the PG 5 times...the Society islands, the Marquesas and the Cook islands. In those years the ship was operated by Radisson, which is now Regent. They were amazing voyages!
We had our 6th PG trip booked and paid for, scheduled for departure in March 2020. Unbeknownst to us, in the in the months after we booked, the ship had been sold to Ponant, which was a company we knew nothing about. Obviously our cruise was cancelled by Ponant because of covid restrictions, yet they refused ANYTHING but a FCC. We had terrible TA at that time who would not advocate for us, lest he damage his relationship with the company. We did not want a FCC since we'd already done their "regular itineraries" several times and the canceled cruise was an unusual one, going to Fiji. But still they refused. It was a LARGE sum. Eventually we had no choice but to file a chargeback with our credit card company. They retrieved all of our money. Every dime. And we were left with a very very bad opinion of Ponant, which still owns and operates the PG.