psternklar

1 hour ago, Milwaukee Eight said:

So, exactly how long did it take for hotel reimbursement after they received your hotel receipts?

About 2 weeks.  The problem is that RCCL was not keeping their promised timeline and customer service had no information.

Finally received the hotel reimbursement.  Still waiting for promised FCC.  Customer service not of any help.

25 minutes ago, sellwingri said:

Haven’t gotten my hotel or airfare reimbursement yet.  I just got my cruise refund today.

I received my refundable OBC today as well.  Hopefully the FCC and hotel reimbursement will come soon despite being told they would come by Feb 14 at 6pm.

I did not receive one either, also waiting for my FCC and hotel reimbursement.

Just got off the phone with RCCL.  They are "backed up" and are processing refunds, FCC 'as fast as they can".  No ETA available.

Just now, Milwaukee Eight said:

Timeframe? 

The email stated it was issued to credit card that day, about 1 week ago.

14 minutes ago, Milwaukee Eight said:

What was the process to claim reimbursement for the hotel stay?

Emailed receipt to RCCL.  Received email back 2-3 days later stating credit issued.

Hello, I was on the recent Anthem delayed sailing, I have not yet received reimbursement for hotel expenses.  I did receive an email stating the expenses were being paid.  Has anyone received their reimbursement yet?  I also have not received my future cruise credit yet, anyone received that as well?  Thanks.

We just got off of this cruise as well. Very enjoyable, fantastic crew! I believe Royal did the best they could under the circumstances.


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2 hours ago, Jimbo said:

Any update from Captain or Cruise director as to how many are onboard? and how many canceled?

2800 pax 

5:10, nothing from RCCL....

5:10, still nothing....

Now waiting till 5pm to hear the plan.....

We were notified by RCCL while we were parked in our bus at the port (approx 11:30).  In hotel now (our expense for now but told to bring receipt onto ship).  Hopefully sail tomorrow.

In a hotel near the port.  Hopefully sail tomorrow.  Looks like a shortened day in PC

Early February, holding my breath!

Only from the special menu.

Yup, very hard.  On Anthem a few weeks ago, only problem with the entire trip.  Otherwise loved the cruise.  Best bed ever was on Celebrity Silhoutte.

Second vote fro Bahamian Kitchen

Error 500 when trying to get to the Royal forum but no problem with others.

7 hours ago, zooma said:

For those who've already sailed and had the Key, are they asking for any feedback on the new program toward the end of (or after) your cruise?

Not for my group.

Was there a few days ago on Anthem.  Captain announced the pier should be completed end of April, early May but construction is very weather dependent.

Anyone on board now with info?

1 hour ago, Spqr105 said:

Our email to RC prompted a meeting with the hotel director and guest services manager last night. They're going to let me know if they will offer anything in addition to the $300 but I doubt it. They did at least pick up our son's medical bills on the ship which we appreciate. 

 

If we don't receive an incentive from them for a future cruise we're just going to book the Norwegian Escape for our Bermuda trip in April 

Good luck, safe traels home

Just recieved a phone call from RCCL executive office after sending an email inquiring about the AC.  They promised me it is now fixed and technicians from the AC company will be on the ship for the next 2 sailings.  Hope they are being truthfull.