pukekolive

My experience of this on Air New Zealand from New Zealand to Japan in October 2023 was that they did accept my hiking poles as the way I would mobilize in the plane (787-9), and allowed me to stow them in the overhead without collapsing them.

Use this cruise schedule issued by Osaka Port itself not any 3rd party schedule. Our Celebrity cruise which caused me to start this thread is now back on the Osaka Port schedule again (don't worry it says 2020 on it, a Japanese person has confirmed it definitely is 2023 in Japanese). Use Chrome browser as it translates the site to English: https://www.city.osaka.lg.jp/port/page/0000442982.html

I didn't know there was one in Auckland? Do you have the details thanks?

Hi all, I want to contact Holland America regarding Club Orange for my May 2024 Alaska cruise but on their website and Australia website can only find US or Australia freecall numbers to call which won't work from New Zealand and their Help icon on Start webpage flicks away before I can enter it to ask for a callback. I have not been able to find any international number to call. I booked direct not through a travel agent. Has anyone got an international or NZ freecall number or has any other suggestion thanks?

I personally think it is just a couple of people catching up with the previous cull who misunderstood what their TA and Celebrity told them. Others who read what these people posted are on another X ship and the future cruise agent told them the cruises are still going ahead, not cancelled.

We are booked on 12 Day Best of Southern Japan 24 October 2023 cruise on Celebrity Millennium and Celebrity have us porting at Osaka (Kyoto) overnight but all cruise schedules have us at Kobe (Osaka). I have not been able to find ANY cruise ship schedule on line for Osaka for the last several weeks. The cruise before us has a 2 night port stay but Celebrity has them arriving at Kobe for 1 night and leaving from Osaka after another night as if Millennium changes port so passengers on thus cruise are also confused. I have found a reference to the Tempozan Pier and Village at Osaka currently undergoing renovations in preparation for the 2025 Expo which may be the issue. A search on Google related to this comes up blank (it may be that Japan don't like to publicise this sort of thing). Is anyone able to confirm that Osaka (Tempozan Pier) is currently temporarily closed to cruise ships thanks?

By your logic we should have been cancelled but have not to date; we lifted and shifted 2020 to 2021, then 2021 to 2022, finally in April 2022 l&s to October 2023. The deposit is only an FCC of the original extra 25% for the first cancelled cruise. It is a V1 with confirmed cabin number. At no time was it a guarantee cabin. From this thread, the last known directly booked cabin was cancelled by Celebrity on 29 April 2023, although some TAs may have been late advising their clients but the TAs themselves would have been notified before 29 April. What cabins have you seen cancelled after this date thanks?

Surely if you cancel your flight now due to cruise cancellation you will lose your money now? This is what happened in 2020 to us except we had $300 cancellation fee each when we asked for our independent flights to be cancelled; Celebrity reimbursed this on production of our airline invoice showing the cancellation fee.

Here is a copy of the actual email received by passengers

I think I found the original FB post of this list in Captain's Club FB group and the comment it was in was from a travel agent so may have been notifying travel agents of affected cruises?

See post #25 but I will check FB as that is where it came from

This list was posted by several people who received it in their cancellation email from Celebrity, advising them of the overbooked situation.

I'm also on tenterhooks as we booked April 2022 for 24 October 2023 and I have a tour guide waiting for confirmation of tours in Tokyo precruise and Kamakura post cruise. The tours are refundable but require payment in full not just a deposit.

There are 9 sailings of Millennium from September 2023 to April 2024 that have been affected by an overbooking issue. Unfortunately the op of this topic thought that the whole 2024 season on Millennium was cancelled, this is not true.

We are booked on 24 October 2023 and understand one TA/ big box agency lost at least 100 cabins from a huge group booking on our cruise.

I sent Celebrity a message on Twitter a couple of days ago and they replied for my booking number; I asked if they had finished the overbooking process and they replied yesterday that they didn't have the information but if I had a cancellation letter to call their special line and rebook before 1 May! So maybe they haven't finished?

If we eventually get onto our cruise on 24 October 2023, we will certainly be mindful of all the people that didn't and raise a glass to them. We have cruised with Viking and MSC before and would travel again with both of them but I don't think we will ever use Celebrity again after this debacle. The waiting for the axe to drop has been an unsettling and stressful time even if we successfully embark on the cruise; a lot of things could have been handled differently for better passenger communication.

We got 125% of our March 2020 cancelled cruise payment back, 100% back as a refund and 25% as an FCC. It is this FCC, about NZD$1800 that we have used for our deposit. Trying our best not to lose the value of this.

Uh oh someone has just posted on a FB group that they have JUST received their cancellation .....

I've been holding off calling to check that we aren't affected but not doing it in case I hear the wrong answer/ jinx myself lol!

Some cancelled pax did book with a large agency, I seriously don't think it matters.

I've already asked where his information came from, waiting for his response (if I get one). We have already booked flights from New Zealand for the 24 Oct cruise; treated ourselves to Premium Economy for first and only time as 1st flight since I have had reduced mobility and is an 11 hour flight. Luckily quite flexible but has $600 change fees over our 2 bookings. At thus stage not had anything from Celebrity, fingers crossed.

This is the only thing I can find on Cruise Hive but it doesn't mention how many affected: https://www.cruisehive.com/celebrity-cruise-ship-oversold-six-months-before-sailing/99276

I posted on Celebrity Cruises FB page asking whether the cancellations had all been communicated but there has been no response.

Not sure if any Kiwis have had cabins cancelled, our Consumer Guarantees Act has a few teeth too!