TxKroozer

10 minutes ago, Cruise Raider said:

Sorry to hear this happened to you.  We've been booked on 3 sailings with Celebrity that have been switched on us, 2 were charters and 1 turned from a 7 night into an 11 night sailing.  Each and every time they did these changes, we've come out way ahead ... but, we just had to speak to the right person down at Celebrity.  Also, we booked directly through Celebrity maybe making the transition a bit easier for us.  

Now, it sounds like Celebrity is not being very flexible about the rebookings when they've chartered the ship and gone with a new pricing model.  I think they  may change their minds on how they  are dealing with booked passengers but it sounds like they've added that extra straw that broke the camel's back for you.  I hope you are able to find a suitable replacement.  I know how disappointing this can be.  

Thank You for your post. I decided to forgo waiting on my Travel Agent to resolve and took actions on my own contacting the Celebrity Reaccomodation Dept myself. I feel my Travel Agent is doing the same but I wanted them to hear direct from me. The person I spoke with listened well, heard my suggestions for an equitable resolution and what my limits were and agreed to reach out to their Revenue Dept. it would appear Revenue might be making decisions based on numbers and not emotions and is not factoring the loss or gain in goodwill an equitable but not according to rules would be. Still awaiting the results of Revenue Dept.

i am not sure Celebrity is taking into consideration the cost of losing or replacing a Loyal customer.

2 minutes ago, Xfedcruiser said:

 Navigator of the Seas is showing a cruise, Jan. 10-13 out of Miami. It could substitute for your cancelled cruise - assuming they don't cancel it also.

Thanks for all the offered of replacement cruises. Replacements are not the same as Celebrity allowing me to move to another of their cruises. A replacement cruise in another line doesn’t come close to the onboard Perks obtained in original Celebrity Booking. They gave me OBC, Drink Package, Prepaid Tips, Internet, for Oceanview. To get these Perks I have to stay on Celebrity which no longer is offering those perks on cruises as they have changed their pricing models.

11 minutes ago, warmwinds said:

I think that is horrible.  THEY are the ones who cancelled and left you hanging, I can't believe it's that important to extract $2,000 more rather than keep goodwill.

 

What happens if you cancel the whole shebang and book on another line?  Will they refund everything, including non-refundable airline tickets, etc?  

No airlines booked yet so only have deposits paid to get back if I cancel. The frustration is getting Celebrity to agree to a lateral or degraded class and maintain onboard benefits. They did it before and Travel Agent negotiated. Now same Travel Agent is not getting support from Celebrity. Canceling all and rebooking will be our only option and NOT ON CELEBRITY. Their enticing everyone to pay their higher fares to get the Perks they offer will leave you hard to get comparable onboard benefits. It’s why they offer them and build it into cruise price. Ala Carte adding on Perks costs more.

i just hate the way Celebrity Charters a ship out from under thousands of signed up cruisers. Their cruise contract allows them to cancel on you at anytime with no recourse.

11 minutes ago, warmwinds said:

How did they let you know?  (call, e-mail?).  We're on the New Year's cruise right before it, hoping they don't mess with that one (I believe that's your first of the sequence?).

 

I can't believe they don't bend over backwards to get you accommodated somewhere else (maybe 2 longer cruises on another ship instead of 3 short ones?) with no increase in price for the same category.  That would be the only thing that seems fair.

Celebrity sent letter to our Travel Agent who email the same to us. Then the saga of resolution started. Last year they did exactly what you thought was a fair resolution. This year they are playing hard ball.

It isn’t fair to book cruise early lock in fare and come to get bumper facing much higher fares to rebook and even lose benefits since they have changed promotions.

We have now learned DONT CRUISE CELEBRITY and more important Infinity short cruises.

I suggested the same, replace 3 cruises on Infinity total 14 days with 2 cruises on Equinox total 14 days. Price for Oceanview on Equinox was $2,000 more than what I paid for the three Infinity. I won’t pay that. Inside was only $200 more which I would be agreeable to pay if they extended same perks they agreed to on Infinity cruises. So far it seems Celebrity isn’t agreeable to do this.

Thanks. If I had only one cruise booked it would be fine, but we book multiple sequential cruises and it causes a mess. Preserving pricing from when we book to time when we have to rebook after charter costs more as rates have gone up.

Infinity - January 9, 2020 - 4 Night

For two years in a row Celebrity has Chartered the Infinity in January, 2020 bumping me from the middle cruise of a planned Back 2 Back 2 Back. Previously was able to substitute comparable cruise similar date and retain benefits from what I booked. Not so with this time. Celebrity apparently with new pricing is being a (pardon French) horses ass.

Anyone else in my boat so to speak. What was your resolution?

On December 14, 2018 at 2:05 PM, BecciBoo said:

Yes, been there done that twice, but still a hassle.

 

Oops forgot to quote Biker....

Greetings Becci Boo,

We will e heading back to Galveston in a few weeks for an LOS B2B. Was reviewing this thread since we are beginning to plan a whole family cruise for all 11 of us which includes 5 grandsons. We are excited to learn of the possibility for an Oasis Class ship as that would suit our large family and grandsons. Hope you and Todd are doing well.

Brad & Debbie

I thought the Diamond Plus discount for internet packages purchased onboard was 2 days at whatever that rate is -- $15.99/day for Surf and $19.99/day for Surf+Stream in the case of the photo you linked to.

 

OK, on this one here (from Radiance) shows it's a flat $39.99 off any internet package or 2 free days of Surf (not Surf+Stream). I suppose it varies, but I'd be expecting it to be 2 days of the Surf+Stream rate on the ship, probably not a flat dollar amount that's the same everywhere.

 

https://uploads.tapatalk-cdn.com/20180703/756284077786aff6790b954f1b89fa20.jpg

Seems with the posted $9.99 Surf Only One Device that it is currently a big discount over and above the Diamond Plus discounted daily rate. I am trying to do the math before going onboard. If I go the Clarea suggestion to use two free days for Wife’s first then book 5 days with two free for me at $15.99 it makes sense to wait and book onboard.

Onboard prices: https://boards.cruisecritic.com/showpost.php?p=55188055&postcount=105

 

D+ get a $46 discount on a package OR two free 24-hour periods of internet. You cannot combine two D+ discounts on the purchase of one package. However, you can use the two free days from one guest and then buy a package for the remaining days and use the $46 discount from the other guest.

Excuse this anal CPA but the current online sale price per day is $9.99 per day. If the price per day is $15.99 with Diamond Plus discount, then even with the two day free use by one and discounted price for five days is more than 7 days at $9.99. Your thoughts?

Wondering if anyone on here has answer to or comparison of discounted prices for Internet Surf Packages as compared to One Device Surf Only prices currently at $9.99 per day. We are Diamond Plus and not sure what our current Net Fee with discount applies would be once we get onboard and book service.

Thanks.

I just reviewed the map of Sydney Harbour and noted that the Athol Bouy is just off the Taronga Zoo and the White Bay Terminal is under the Sydney Harbour Bridge across from Darling Harbour. That will be some tender ride for sure.

We just completed a wonderful tour arranged with Barcelona Day Tours during our stop in Barcelona. This tour was to visit Mount Monserrat and a Cava Winery. There were eight of us all from CruiseCritic who enjoyed the tour. It was arranged outside of Celebrity and though this was an overnight port, the tour company was cognizant of the tour times and returning us to the ship promptly as they had scheduled. We were never concerned. The driver and guide picked us up promptly at the scheduled time at the port is a wonderful and roomy van for the eight of us. Easy access in and out of the van with a sliding door, with hand rails and an automatic extending step.

Our driver was extremely cautious which was much different from other experiences on other tours. We felt safe on the drive through the city and curving up the mountain.

Marcella, our guide was extremely knowledgeable and shared many wonderful insights as to the history and a few legends. She guided us at each stop and insured we had adequate time to roam and enjoy the sites.

The tour at the Cava Winery was very informative and the cava flowed at the end. By the volume of the conversations and laughter, no one was shorted on their tastings.

I would recommend Barcelona Day Tours to others.

We have crossed over to Celebrity and enjoyed every cruise with them. We enjoy the change in specialty restaurants and other aspects of Celebrity service without forgoing our accrued benefits from Diamond/Diamond Plus in our case.

We will be on Liberty in a few days, but back to the Celebrity Reflection for a Meditteranean and Transatlantic cruise shortly thereafter.

The welcome aboard champagne or mimosa is a nice touch. The Sunset Bar is a killer and having breakfast outside in the morning on the back of the ship is nice.

A moving experience from our recent British Isles cruise on the Celebrity Silhouette. We contracted with Overlord Tours for a trip to see Omaha and Utah Beaches along with the American Cemetery at Omaha Beach. Very moving.

Glad to hear your family cruise was successful. Sad they are still having issues in the Diamond Lounge. And strange they still don't have Tidal Wave operating. Maybe by September when we cruise on the Liberty again.

We just got back from the Panama Canal cruise. I posted a new short Movie Trailer on my YouTube channel and I am working on the longer movie version now.

I'm not sure. When the current sailing is complete, hopefully someone will post one for us all.

Would post daily planner for this leg 2/21, but we go to Montego Bay, Grand Cayman and Cozumel. Likely to see accurate one including Falmouth will need to wait for a couple more weeks.

ONE DAY....

Liberty of the Seas tomorrow for us. So fun to release some excitement posting this on this thread.

Someone on the Live Liberty thread mentioned a weight restrictions swell, but couldn't confirm the limit.

We hit Jamaica, Grand Cayman and Cozumel.

We've watched a lot of videos on YT of the type of slide but nothing yet on Liberty. I can't imagine the company that makes this slide cannot tweak this one to make it work on board.

 

Anxiously awaiting some video of it.:D

Counting the days Becci. Soon, real soon. I did see some pictures of the slides on a RCCL blog. I plan to do a Go Pro video of both slides.

Doing a B2B next Sunday out of Galveston on the Liberty along with plenty of others. We find quite a few people choose back to backs that can afford the time such as being retired like us. It is priced as sepeate cruises and you should snag some OBC for each booking.

Process on turnaround day will vary by ship, but they make it painless. The lunch mentions is not always provided. Depends again by ship and number of passengers. On one B2B there were only five of us so logically no lunch was provided.

We never have done it, but met others who have, booking the following cruise while on board to stretch their trip to either a B2B or even B2B2B. One day we plan to try that on a whim.

Don't you guys ever stay home?!:D

 

You'll post pics of the slides and tell us if you enjoyed them...do a review with pics when you return!!!!!!!! Lucky dog, I've got cabin fever so bad right now it's pathetic! Not to mention Cedar Fever...choo

Debbie and I both have had Cedar Fever this year. Kinda wish the cruise would get here quicker for some relief. We had to make a special Costco run to stock up on Kleenex.

Can't promise a review as I hate typing long essays. Will be glad to share some pictures though of the new features they add in dry dock. Maybe even a GoPro video coming down the slide and other new slide.

I've been tracking her on Marine traffic and googling for photos...there are a couple of her in dry dock but you cannot see much.

 

We have to wait until April 24th so by then some of you will be able to enlighten us...lurking over on the Feb. 7th roll call too, but they probably won't be posting after the 7th....so we have to rely on you who are cruising soon. I'll be watching everything I can get my hands on....:D

Becci,

Debbie and I will be on the Liberty the 21st and 28th sailings so can check anything out for you. We had booked a January sailing before dry dock, but switched it to after when rates were lower and snagged a B2B.