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Hutchinj

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About Me

  • Location
    Orlando, FL
  • Interests
    Chevrolet Corvettes
  • Favorite Cruise Line(s)
    Royal Carib, NCL, Disney, Paul Gauguin
  • Favorite Cruise Destination Or Port of Call
    Our Next One! :)
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  1. 9. ITINERARY; COMPANY RIGHT TO CHANGE ITINERARY; DETENTION OF PASSENGER: b. [...] Company may for any reason whatsoever cancel any sailing or terminate the Ticket/Contract at any time before departure of the Ship, and in such event, Company’s only liability will be to refund to the Passenger the amount it has received for the Ticket/Contract. (this is what I had on file from my cc dispute. not sure if this is the latest version)
  2. Thanks! So glad you had a great time. It had to be magical. We can't wait for our FP anniversary trip!
  3. Typical of PG to deny refunds and come up with some lame excuse why you are only entitled to a future cruise credit even when THEY cancel the cruise. This is in direct contradiction to their own terms of service but they generally tell you to "marteler du sable" (pound sand). After they cancelled our cruise last year we argued with them for a couple months before finally resorting to a credit card dispute which promptly refunded our full cruise purchase price. It is such a shame what Ponant's "customer last" policy has done to the PG's reputation and I feel sad for the ship's wonderful crew and staff. It's not their fault but they are the one's suffering the most. Sadly, because of Ponant's attitude I will never sail on any of their ships again. Given the the current travel bans are lifted by this Fall, my wife and I will once again attempt to celebrate our 50th Anniversary (albeit a year later) in FP, but this time from the comfort of land resorts only which have been MORE than willing to bend over backwards to earn our business, unlike PG. For those of you still intent on cruising with PG, I'm sure you'll have a marvelous time and I wish you (and your money) well. :)
  4. Unfortunately I agree with all that. We were so looking forward to this cruise (we also booked cabin 767} but are now totally disenchanted with Ponant due to their total disdain for their customers. We got tired of waiting for a refund from Ponant which might never come and resorted to a credit card claim which I’m happy to report refunded ALL of our prepaid cruise fare. Whew! We are now booked to visit 3 islands and resorts in FP next year but will never again sail with PG as long as they fly the Ponant flag. I’m sure those currently booked on the PG will have a wonderful time and I wish you all the best... even TBK who lashed out at me via private message on social media just because I voiced my displeasure against Ponant (not the wonderful PG crew).
  5. Couldn't agree with you more about the aft cabins. There's just something very special about them. Although I must admit the promise of a free upgrade to a deck 8 category B cabin was certainly enticing! It's a win-win either way. ;) Sorry you chose to cancel your cruise but well understand. PG made that choice for us by cancelling our July cruise. We've already made plans to visit FP next year (and even added a few extra days) but sadly opted against another cruise until the COVID-19 precautions are a thing of the past (if ever) so we can enjoy the picture-postcard-perfect South Pacific cruise we've dreamed of... sans masks! While I am certainly no fan of PG's new management team at Ponant, I have never had bad things to say about the PG ship itself or her wonderful crew.... despite the extreme personal attack I suffered from one of the most prolific posters to this Forum (who also maintains a popular page about PG/FP on another well known social media site). Pretty sad this person felt the need to lash out like that. <sigh> Like you, we look forward to the day we can cruise with PG and take full advantage of all she has to offer. For those that chose not to wait and cruise now despite COVID, we wish you all the best and hope you have a wonderful, memorable, and safe voyage.
  6. They offered us a 120% FCC which we also thought was fair but due to our particular situation (age, economy, finances, etc) we needed to insist on a refund which fortunately they now seem amenable to. Let me stress again that none of this recent strife (brought on by COVID-19) was the fault of the PG staff or crew. They were just caught up in the middle due to Ponant's initial attempt to refuse to honor the terms of their own passenger contract. Not PG's fault. I'm really happy for everyone who has managed to rebook a cruise and wish you smooth sailing in beautiful FP. We'll be waving at you from shore next year! 🙂
  7. Sorry for the duplicate post but wanted to be sure those pursuing refunds from PG/Ponant saw this: Only after some urging from my wonderful TA, I finally heard back from PG in regards to my request for refund from our cancelled July 4th cruise. Here's what they said: Your refund request has now been noted. The Covid19 pandemic is having an adverse effect on our economy, especially the hospitality and travel industries. We are doing our best to issue refunds, but due to the circumstances some delays should be expected, please allow up to 120 days for processing. So to their credit, it appears that PG is going to honor our refund request albeit after a wait of up to 6 months. Hate to wait that long but even so this is much preferred to filing a credit card dispute. Things are looking up (I think).
  8. Sorry for the duplicate post but wanted to be sure those pursuing refunds from PG/Ponant saw this: Only after some urging from my wonderful TA, I finally heard back from PG in regards to my request for refund from our cancelled July 4th cruise. Here's what they said: Your refund request has now been noted. The Covid19 pandemic is having an adverse effect on our economy, especially the hospitality and travel industries. We are doing our best to issue refunds, but due to the circumstances some delays should be expected, please allow up to 120 days for processing. So to their credit, it appears that PG is going to honor our refund request albeit after a wait of up to 6 months. Hate to wait that long but even so this is much preferred to filing a credit card dispute. Things are looking up (I think).
  9. Good call. Hopefully things will have settled down by then and even if not, it's still much easier to socially distance at land resorts vs any cruise ship. I'm sure you will have a wonderful time with your family! It's been over a week and I still have not heard back from PG in regards to my refund demand. I'm not surprised, unfortunately. So it looks like I'll have to file a dispute with my credit card company after all. Really a shame as this leaves such a bad impression on the Paul Gauguin and it certainly isn't the crew's fault. We still wish them all the best.
  10. As per the Tahiti Tourism Office announcement of June 5th, 2020, FP is once again open for business to international travelers effective July 15th: French Polynesia has had no active cases of COVID-19 since May 29th. The country’s authorities announced today the borders will be re-opening to international tourism in French Polynesia starting on July 15th, 2020. Timeline is as follows: July 15th, 2020: Quarantine measures will be completely lifted and French Polynesia’s borders will re-open to international tourism from all countries. There are several conditions, however, including a COVID-19 test 72 hours prior to departure and another 4 days after arrival, plus medical certificates and more. See the link, above, for details.
  11. We are already working with our TA to visit FP next August, with resort stays on Tahiti, Moorea, and Bora Bora... no cruise ship. Pluses and minuses to that of course, but all in all I think it should allow for an even more relaxing itinerary. We have been assured no increase in resort prices as they usually do each year plus we're now able to add and additional day to our stays in Moorea & Bora Bora. Still haven't heard back from PG about our refund request. No surprise, though.
  12. I just heard from my TA that PG has now cancelled all sailings in July 2020. Not showing up on the PG website yet but that should be updated soon. And no surprise, their reservations department is saying you can't get a refund, only a credit. I will formally request a refund from them anyway and if (when) they refuse, I'll file a dispute with my credit card company. We've had their July 4th cruise booked for nearly 2 years now. Really is a shame since we wanted to do this cruise so badly. Would even consider risking it all and rebooking for a future cruise but no way I want to do business with a company that ignores their own contracts and treats their customers with such disdain. I do feel sorry for the PG crew, of course, as none of this is their fault. I certainly hope they can recover and get back to some semblance of normalcy. We will now plan to visit FP next year but it will be a land-based resort stay only. We're going to put cruising on the back burner until the industry gets itself sorted out. To everyone else, good luck and stay safe!
  13. Just got this today (May 28th) from my TA... “FYI, PG had meetings today and are continuing them tomorrow to evaluate if they can sail or not in July based on what the Government/Air Tahiti Nui are advising... they said they plan to have a final decision tomorrow or Monday at the latest.” So maybe we will know something soon. We can hope! Sent from my iPhone using Forums
  14. Here is the latest on the FP lockdown from the Tahiti Tourism office. The highlighted part seems to be a bit contradictory to the FP President's May 20th Announcement which stated ATN flights would resume July 1st (with restrictions). I guess the situation is still developing... https://tahititourisme.com/en-us/covid-19/ Lockdown lifted in French Polynesia starting from May 21, 2020 After two months of lockdown and following the improvement of the health situation, the authorities declared the end of lockdown in French Polynesia starting from May 21, 2020: Access to the territory for all non-residents of French Polynesia is still suspended (since March 18, 2020), until further notice. Commercial flights will be resumed following specific regulations which will be announced in 15 days. Domestic flights will start their operations from May 22nd, with Air Tahiti flights serving only 10 islands: Huahine, Raiatea, Bora Bora, Rangiroa, Tikehau, Fakarava, Rurutu, Tubuai, Nuku Hiva and Hiva Oa. Sailing yachts which have been welcomed in overcrowded mooring areas must leave and resume their trip. All companies and administrations will resume their activities. Restaurants, bars and nightclubs will resume their activities under usual conditions.
  15. TBK... always the cheerleader. And a highly valued one, too. :) Have always enjoyed your posts and lovely photos! There is no question the first cruise after lifting the lockdown WILL be different from the past. Of course I’m sure the crew will do all they can to make it a good experience but within limits. Yes, it could be good. But it could also be very, very bad. It may be like old home week to you and others who have sailed with PG many times before. But for many of us newbies, this is likely a one-time bucket list trip that we cannot afford to replicate. We paid for a dream trip as advertised in the glossy brochures and videos. Social distancing, forced wearing of masks, limited activities, and other necessary restrictions will unfortunately water down, not enhance, the overall experience. We desperately want the PG cruise we have dreamed of and planned for 2 years in celebration of our 50th Anniversay. But allow me the liberty to be nervous about it. ;) Sent from my iPad using Forums
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