Klugslodge1

LOL. 12pm time on Day 1 of our end of April Apex cruise? Only $379 total for two with grats added. Hard pass! Makes Eden look cheap. Nothing glitchy about the app 😂

Called Celebrity (Captain’s Club # not like that did any good) to have the b2b credit applied to our 2025 cruises and ensure our Book Later OBC was added since the phone agent who booked last week advised it would take a week or so to apply. So far I have been on the phone for almost 2 hours, first leg invoice went from 3045.00 to 4715.00. No Book Later OBC applied and waiting for a supervisor. (Yes, I know, let a TA deal with it but I’m a control freak until I transfer to a TA) Is “you just have to chuckle” appropriate? To add, this crazy (crappy) customer service is not isolated to Celebrity. Have experienced similar with Princess. I worked for a fortunate 100 company leading the sales department within their call center and it’s a tough customer service world now 🥲 Unfortunately that seems to be the way it is now. I’ve learned to call for customer service concerns while in my office getting other stuff done ❤️😂 Happy Cruising!

Exactly!

For me, yes. On Celebrity (have sailed almost exclusively), I order my omelette, go grab a few other things, come back and wait a few minutes for my omelette. Booked our 1st Princess cruise for later this year and hope it works the same. Dining area staff in the buffet was close to non-existent on our most recent Celebrity cruise (and still loved it!) Guessing Princess is having the same staffing woes so I’d rather self-service 😀