TMaine

1 hour ago, ChucktownSteve said:

 

I have it as 316-554-5961

 

I found this on XXs web site. " call the Captain’s Club at 1-844-418-6824."

Thanks!  I am unable to access the website. 

Does anyone happen to have the Captain's Club phone number handy?  I tried the email contact option without any response (not surprised).  Thank you! 

I just looked at the confirmation from the canceled cruise and the FCC certificates X sent in May is exactly 125% of the cruise fare before taxes or insurance or anything else.   

3 hours ago, wrk2cruise said:

Does the FCC you received in the email match the Cruise Fare (or 125%) of the suspended cruise?  If so then I think Celebrity owes you an explanation.  They should have a trail of where it was applied, or refunded.

 

I'm glad I avoided FCC as my one prior experience (before covid) showed their process was very error prone.

The FCC in the certificate sent was 125% of the fare.  We received the taxes back right before the certificate was issued in May and then the mystery refund of $202 in October. 

I am glad you brought this up.   My TA got back to me on what X has in their system for FCC and it is about $1,200 less than the certificate I got from them in an email.  The $202.60 mystery credit I received back in October also doesn't seem to add up...

18 hours ago, SHIP TRAVELER said:

Maybe a stupid question but how do you check to see what X is showing for your total FFC balance.  We have been keeping track but would like to check the FFC balance we have for multiple cruises just to make sure after reading this post.  We signed on to Celebrity and find redeemFFCs but do not find a place showing total FFCs availabe to us.

Thanks for helping.  Cancelled cruises were booked with multiple agents and with X so no one Ta can help us.

Good question.  I have been trying to find that as well.  The Celebrity website is horrible.  We received an email from Celebrity indicating our FCC last summer but no updates if they had in fact refunded some of that credit.  I have asked our TA to look into it.  

Maybe this is the reason I received an unexpected credit on my credit card back in October.   I asked my TA about it and she had no idea but I don't think she dug very deep into it. 

On 3/1/2021 at 11:26 AM, HxFx said:

I usually tear off a tiny corner of bread so it's not so obvious! The butter is just too yummy to resist. I always end up asking for more (and never double dip😄).

This was before the flavored butter and hummus trays (agree, they are delicious).  This gentleman was eating the butter pats, regular butter. 

On our first X cruise on Summit years ago we were placed at an 8 person table with three other couples that were all strangers.  After awhile at that first dinner, we noticed that one gentleman was eating the pats of butter right out of the bowl with a fork.  He ate all the butter at the table and asked for more.  He was trying to be sneaky about it but I am sure everyone at the table caught on.

10 minutes ago, number one eagles fan said:

We booked through a travel agent.

Ok, same here. 

I suspect X wants to get back to cruising as much as the rest of us.  I doubt their process is as sinister as suggested and they are waiting until the last minute to cancel with the hope that they can sail.  Things are changing daily.  

It would seem that if you are willing to make a non-refundable deposit on anything then you have already decided that you are willing to forfeit that money. 

We are fortunate to even be talking about taking a vacation where so many can not. 

32 minutes ago, anniegb said:

Money lost??

 

Annie

They are allowing up to 48 hours before sailing to cancel and get a refund or FCC.  Or cancel before final payment and get your deposit back. 

It seems strange that if people are convinced that their cruise will be canceled, why are you still booked? Just cancel your booking and be done with it.

We have a Europe 21 cruise booked and if it sails then we will likely be on it, if not then we will book something next year.   I feel privileged to be able to take vacations like a cruise and I feel like the cruise lines are doing their best, under the quickly changing circumstances, to adapt. 

18 hours ago, number one eagles fan said:

Did anyone receive an email from Celebrity thanking them for "keeping Celebrity cruises in their future travel plans?" I just received this email this morning for my September 18th sailing of the Apex in Europe. I'm just curious if this went out to everyone with a booking.

 

-Heather

Hi there, 

We are booked on the 28 Aug 21 Apex sailing and did not get any emails regarding this sailing.   I am curious if you booked directly with Celebrity or through a TA?

Ahh, the worries of the privileged. 

We are booked on Apex for August 21, really looking forward to it since our last cruise was canceled as well.   Hoping that should be plenty of time for vaccines to be distributed and lifting the ban on US travelers to Europe!  We have not been on the Edge so looking forward to trying out this class, the 4 mdr's seems like a good idea.  We are trying an IV cabin, we also read the mixed reviews but decided to try it and decide for ourselves! 

48 minutes ago, Firepath said:

Ooh! I just saw that episode. Were you in it?

No, we met and chatted a bit while getting coffee at el baccio.  That would have been fun though! 

47 minutes ago, Lilikins said:

Was that during the filming of his cruise episode? Based on his other episodes and books I’m surprised he went since he’s always poo pooing cruising but he looked like he had a great time.

Yes it was.  

We met Rick Steeves on Reflection a couple of years ago. 

We're supposed to sail on Silhouette on Sunday, watching your trip closely.   Sorry to hear it has been a bit chaotic, hope you hear something soon! 

It looks like Silhouette is circling now.

https://www.cruisemapper.com

The ship tracker is showing Silhouette in Miami this morning after leaving Fort Lauderdale yesterday...

2 hours ago, Roger88 said:

Have you ever met a celebrity on board? On our last pacific cruise we had some comic on board.. I didnt know his name before he started celebrating his bday with cocktails to all ladies by the pool. I wonder how often these occasions take place 

Yes, Rick Steeves was on our last cruise.  He was very personable.