Received this from Regent regarding an upcoming cruise in January. Strange as we already have air reserved. We also have upcoming cruises this November and next April and with our Platinum Status we don't normally get charged a fee for custom air, perhaps we will be paying now?
IMPORTANT INFORMATION: NEW AIR RESERVATION POLICY
DATE OF ISSUANCE: OCTOBER 27, 2022
Dear Valued Guest and Travel Partner,
To deliver the best possible service to our guests and to align with partner airline policies we are revising our air reservation policy as of November 1, 2022.
From this date, custom air will only be reserved within 270 days for guests who have deposited their cruise and completed in full the “Guest Information Form” (GIF), including their name as per passport and date of birth.
In addition, all air reservations booked through Regent (custom or otherwise) that are inside 1 year of departure will require a $500 administration fee per passenger name change (including updating an incorrect spelling).
Thank you for your continued patronage, loyalty, and understanding as we continue to improve our custom air reservation policies and procedures.
Your Regent Custom Air Department Team