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Chefwoody

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About Chefwoody

  • Rank
    Cool Cruiser

About Me

  • Location
    Oregon
  • Favorite Cruise Line(s)
    Princess/Regent
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. Still no posts (one way or the other) on whether or not Princess solved the black soot issues on the Royal class ships aft suites. Royal & Regal both still suffer from the greasy soot that sticks to your feet and follows you into the suite daily. I'd sure appreciate hearing from any and all who have or are sailing Sky reporting in on this.
  2. Sky seems to have very few posts regarding her aft suites. Sister ships Royal and Regal both suffer from soot accumulating on the decks (and subsequently being tracked into the room). Anyone sailing her recently have intel on that?. I'm thrilled they brought back the aft adult pool. So nice to watch the fan tail while looking out over the edge of the pool. But the soot on the glorious aft corner suites is a game killer. Kind of surprised there's be no mention of it yet. Anyway... any and all feed back welcome - But please, keep it related to Sky Princess. Thanks.
  3. My final review will be posted later... I usually post daily and have fun with it. BUT... Celebrity has a VERY long way to go as a customer friendly company. Our Edge crew and ship experience was overall.. pretty good... but inevitably hampered by Celebrities disconnected (land) reservations service and the information they fed me and my long time travel agent (no rookie there!). She often called me back in total frustration after an hour or more phone call with Celebrity's folks. We never felt confident of our reservations or excursions. What you'd like to happen on your vacation is a "baton hand off" where you sprint to the finish line (after a year long run of setting stuff up) and in the end you board the ship and it all coasts to the finish. You actually relax ALL week. No, I joined the line to our suite concierge - who later knew me by name on arrival as did I her. At one point we got a reservation card on our door for Chefs Table that was for 7:45pm 12/22 - TODAY on the day we leave the ship!!. Really?!. To our concierge managers credit (MOR) she set things right while shaking her head at the TOTAL disconnect within the system. Again.. nice trip.. WAY too much effort once onboard.. but I LOVE the folks onboard. Film at 11.
  4. Bo1953... were you on this last cruise (12/15)?? I am a HUGE fan of your posts and truly appreciate your "level" posts. I'd love to share a beverage with you some day. As you know, my recent cruise was challenging.. but the ship and her crew were fantastic. Film at 11. 🙂
  5. Celebrity is SO disconnected at this point. Their call in reps say one thing and the ship (Edge) says another. Just (literally today) off Edge had aft Sky suite. Very nice suite. Certainly not an infinite veranda - set our adult kids up in those. Small but nice. Actually our aft suite was small compared to say Princess, but nice. We shared a deck with one of our kids (and Grandchild) and the total space felt very nice. My follow up post on Celebrity/Edge will follow in the next couple days. This was our first experience with Celebrity and I followed Edge from her keel laying on. I have much to say.
  6. I think the thing for Celebrity (the company) to understand here is that next time I'm thinking about finding a relaxing vacation for myself & management or the whole family, my memories of the stress trying to make this cruise work will forever point me to other companies. The ship herself is nice!. Amazing, no. As a new concept (on many levels) I'm ok with that. But how fast they address things is key. They've spent an inordinate amount of time trying to get us to upgrade "stuff". Cabin upgrade "auctions" were emailed to all of us prior to sailing. For $59 a day per person I could upgrade the rest of my family to "some" suite class privileges... like use of the over crowded Retreat Sun deck. Hanging chairs (badly in need of repair) hang over a tiny pool that so far has had most every lounge chair claimed (mostly by books, flip flops or hat - but no actual people) before 10am. Winds on this trip so far have been enormous!. The main pool area has been too windy to sit at much less swim in. The Retreat pool (suite guests only) while up top and in front of the ship had modest wind protection. Worked for awhile anyway. Having no Chefs table last night we were far too late to find any dining times within reason at any of the ship restaurants. The room service menu is quite slim - so off to the food court to eat with the crew we went. It was fine... I'm just brooding. Sorry. The gym on the ship is nicely appointed and surprisingly popular. Not something we've seen on our other cruises ... film at 11
  7. Puska: We tried to link the bookings in the beginning (online) but failed. Originally I wanted to simply put down my credit card and let the family book their excursions, specialty meals etc.. as time went on. But no, it couldn't be that easy. Then there was the rush to get 8 people seated together. Because "management" and I are in a suite, we had options they didn't. Whenever things got messy I'd call in - wait about 45 minutes - and speak to a Celebrity rep who seemed to fumble through it about as poorly as I had and would usually end up apologizing and saying I'd need to take care of it on the ship.
  8. Earlier I started what usually is my "happy" topic thread related to our cruise(s). We're (I have 8 family members in 4 cabins - ours being a suite) on day two of our family cruise and the events of the day have forced me to change tones and vent my TOTAL frustration with Celebrity as a brand/company. We started planning this trip when they were laying Edge's keel. I've followed every part of the build and her first full year of sailing (much via CC) and have been chatting up the family for a full year. We literally could not wait to plan our first full family trip together. Our experience with Princess and Regent has been easy and flawless. But Edge was a "must try". This is when the story changed. Celebrity as a "set things up" company SUCKS!!. Sounds so bad, but sadly so true. At no time have we had ANY CONFIDENCE with the uncertain answers to questions posed to their help desk (via land or online). I also had the assistance of my long time travel agent who openly stated Celebrity had the worst customer service she'd ever experienced. On one call she was told YES on the next call she was told NO to the same question. Many times we were told we'd have to address issues on the ship as they could not answer (basic) questions on their behalf. So in advance I will tell all that the crew & staff onboard have been exceptional!. Faced with questions they cannot answer they do their best. I teach at a culinary school.. so to me the food thing counts. I'm not a food snob but I count consistency and service as a rule. When I cook or am in charge of a meal (as on this cruise with the Chefs Table) I'm accountable and it matters. To set this issue with Celebrity up further.. I wanted to treat my whole (extended) family to a cruise. Could I do it on one reservation and on credit card?!!! NO!!!!. That meant that all excursions and "pay for meals" had to be dealt with through Celebrities worthless and HUGELY time consuming system by each of my family members. Which of course so far has failed!. So way back in June we as a family got on our individual computers and tried to grab the coveted Chef's Table dinner reservation. Stated to be a ONE TIME event with limited reservations. Four out of seven of us received confirmations. All remaining efforts received stalled responses until timed out - meaning no affirmation that the "Table" was full. Calls to customer service gave multiple conflicting answers. YES or NO Celebrity!!!. We have our two year old grand daughter for the first vacation (which of course we wanted to be the best ever) and we asked if a crib was available - answer YES. Well guess what, YES means they have an infant crib available which can handle up to a 3 month old!,. THEY WERE TOLD A TWO YEAR OLD!. ARE YOU GUYS ON ROBO CALL CUSTOMER SERVICE??!. We met one other couple with the same problem. We BUILT a mock bed/crib out of spare mattress's and some pillows. SO GHETTO!. BUT.. Lucy our room gal and our butler (Arsim) made it happen and she's sleeping.. well .. like a baby :). My wife & I had confirmation. My oldest son (traveling single) and my youngest son's girl friend (but not him) as well. My wife and I decided to pass ours to our middle son & wife while we baby sat our grand baby (looked forward to it actually). Months in the making we had it all planned out. BUT NOoooo!. Today we all received confirmation cards that had totally different dates and times for the Chefs Table. Supposedly a one time cruise event. One even had 12/22 that is the day we pull back into Fort Lauderdale. And none had tonight which was our originally scheduled night and was stated so on ALL of our Celebrity phone reservation apps. Off to the main office I went. They took a look at all of our different date confirmation cards (the type they send to your room to confirm all your events) and shook their heads. Thank God they aren't all crazy I thought. They see what I see. BUT WHY ONLY HERE AND WHY ONLY NOW!!!. A gal named Mars and the suite consierge (sp?) folks took my case to "court" and as of now (10pm) we've moved all of our reservations around and found one day that works to get my most important family into my most impressive culinary event (I hope). Thanks to all the SHIP representatives ON Celebrity. OMG..!! Celebrity corporate... PULL YOUR HEADS OUT OF YOUR A@@"S!!. Fix this thing you think works. Get your ship & office/customer service people on the SAME page. Perhaps contact Princess Cruise line or Regent on how to do that... because I will be sailing with them again. And the $25K I spent here will happily go there. However... as to the ship itself. Edge is wonderful and its crew great as well...if it were managed by an actually professional company I might reconsider. When one considers a vacation for the family, one does not want to stress after paying the bill. DO YOU HEAR ME CELEBRITY!!??. FIX IT!!!
  9. Early start to our first sea day. So to finish day one's first impressions I'll bullet point: - boarding - AMAZING. Suite class gave us expedited boarding via a cushy lounge area. Once on board it was easy to find our cabin. Some luggage had already arrived! -aft Sky suite (corner) - Very nicely appointed. Just enough interior room to feel comfy. Great deck space which became greater as we opened the door between our Boston clans adjoining Sunset veranda cabin. Super nice is we also have a common entry alcove with a common main door leading to the hallway. Overall it feels like a two room apartment. -food - I'll be all over this one, but the food court was standard fare (compared to Princess) and that's not bad at all. Dinner at the Roof Top Grill was very windy. We have a two year old in clan so dinners are early. But blankets were provided and happily received by all (but me and my youngest sons girl friend). Food was perfect. For our group of eight a bit of everything was sampled. All left satisfied. Entertainment: Night time on this ship is incredible!. SO colorful!. Not loud lighting (if you've been to a disco (no, you don't have to admit it) then you know what I mean. As advertised Edge blends technology with art in a very eye teasing way. Very fun!. Casino was better than most - no smoking!. I could actually breathe in a casino.. go figure. Didn't seem to up the odds though... Sum of day one: We are all so thrilled to be here on this ship. It's been over a year of build up and so far it has lived up to our expectations. Yes yes, there may be warm sunny weather clouding our judgement. Perhaps even a foofy drink (or two), but when setting up a vacation for eight people (four cabins) so many things can go wrong. I will elaborate near the end, but Celebrity is horribly discombobulated in the reservations and customer service department (land not sea). If you need a question answered be prepared to wait on the phone for a long time and receive at least two answers - conflicting answers to be sure. Yes, they're happy you called, and your call is very important to them... guess we'll just give you as many answers as we can and say good day. Brother!
  10. Next ...The aft corner Sky suite itself. Nice. Small by comparison to Princess, but nice. Dollar for Dollar... guess I need to finish the cruise first, but for the $ ??? not ready to weigh in. Today has been overly long and I am exhausted. I believe I'll fill this in better tomorrow. Will add the crew has been amazing!. Always makes the whole experience great.
  11. ... sorry.. to finish... if you need a crib..NOT AN INFANT CRIB (ie under 3 months) BRING YOUR OWN! OR .. at least see if they've address this yet. Today.. nope. My son built a sudo bed/crib out of pillows and stuff to make it work - film at 11. To be open.. we asked for a crib for our 2 YEAR OLD about 3 months in advance. Not one option exists on the ship today. Parents be warned
  12. So we're new to Celebrity but not to cruising. Followed Edge from her keel build. Followed her through the shake downs and first rounds. NOW it's our turn!. We (just now 60) and our kids/significants (and our 1st grand baby) in four separate cabins. "Management" and I in a aft corner Sky suite with our middle son-wife-grandbaby next door with adjoining deck and entrance area veranda stateroom. Our Princess "aft" experiences make these seem super small. But... the deck size is nice and the "suite" is fine. On the Royal class Princess cruise ships the aft corner ships are HUGE ...BUT.. they suffer from soot from the engines and it really is bad!. Not sure what Sky Princess has done to improve on this. Any hoo... Being a suite class on Celebrity ROCKS!. We were able to board the rest of our non suite class family at the same early boarding time (afforded to us "SWEET" class folks) and had probably the BEST over all boarding experience EVER!!. Just plain EASY and QUICK. Did I capitalize enough KEY points?. I'm going to keep day on simple but first bring up some important key points for parents bringing baby's and for all trying to figure out what you have in regards to ... um.. anything. 1st and foremost - CELEBRITY SUCKS WHEN IT COMES TO THEIR CUSTOMER SERVICE PHONE LINE AND YOUR RESERVATIONS!!. Between my 45 minute phone efforts and my travel agents we both got YES and NO almost all of the same questions regarding ship/reservation/room issues. Basically you left feeling like you had NO CONFIDENCE in what you were going into on YOUR VACATION!!. COME ON PEOPLE... LET'S GET THIS FICIURED OUT!. Let's move on.. . FIRST AND MOST IMPORTANTLY FOR YOU PARENTS WITH YOUNG BABY'S.... NOT INFANTS... BUT 1 TO 2 YEAR OLDS..
  13. Can anyone experiencing a corner aft skysuite tell me if they have lounge chairs?. Also a comment or two on laundry would be helpful. Most of our cruises had self laundry rooms - I've read Edge offers a one time free all you can put in one bag laundry option. True? Easy?. Many thanks for any responses.
  14. Can anyone experiencing a corner aft skysuite tell me if they have lounge chairs?. Also a comment or two on laundry would be helpful. Most of our cruises had self laundry rooms - I've read Edge offers a one time free all you can put in one bag laundry option. True? Easy?. Many thanks for any responses.
  15. Can anyone find out if they've resolved the soot issue on the aft cabins on this class of ship?. My wife and I sailed Royal last year and soot still ruled. Made you feel horrible for the poor cabin steward. But I'm SO HAPPY they brought the aft pool back. Such a peaceful place.
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