We just disembarked a few days ago from Regal Princess in Barcelona and when we arrived at the port terminal, my husband discovered the handle was broken off his bag. It was left outside cabin door previous night in perfect condition. The handle was set atop the bag disguising anything broken but once he tried to pick up the handle it wasn't attached. We couldn't find a Princess representative - only bus transfer and port terminal staff so we took a picture at the terminal. Based on the comments on this thread, I'm not sure if we can expect any remedy to this. We may choose self-service walk off in the future to avoid a repeat of this. Any suggestions or recent experience would be appreciated.
