snellbaker

Did you ever get the documents, menus, etc together?

Well, here it is 4 days before departure, and I still have no confirmed flight home. A2S keeps saying they are waiting for "approval" from the airlines and I'm getting ulcers. They did promise that if we got stuck in Vancouver they would get us home on the first available flight and book us into a hotel room until that happened. I'm hanging my hat on that promise and hoping for the best. What a crummy way to count down the days until a cruise!

We booked an Alaskan cruise and have been counting the days for months. On May 25 (we depart on July 17) we were advised that our flight home on July 24, 2022 was be rescheduled for departure from 2:00PM to 7:00AM. The ship arrives in Vancouver at 7:00 AM so no way we were going to make that flight. My travel agent contacted Air2Sea(A2S) that same day and asked for assistance in finding a new flight. The agent has checked and there is a flight out of Vancouver the night of the 24th (redeye uhg) but we couldn't book as we had gone through A2S. Repeated calls and emails to A2S have been met with "we are working on it" I have called three times this weel alone and have been told each time that it would be resolved within 24-48 hours. Needless to say, it has not been. I spoke with a supervisor today and now I'm being told that the airlines have up to 5 business days to make the changes. That puts us 6 days before departure, and we still do not have a confirmed flight home. I will never use A2S again and I would suggest that no one else does either. When something goes haywire with the airline only A2S can set it right. If I had booked direct, I could have made the flight change with no problem. Because A2S was the booking source only they can make the change. The only thing worse than their service was their continued "we will get back to you" dialogue.