MouserNY

I agree, it was the attitude of the manager that was the most disheartening, not the fact that you could not use the free dining coupon. That in my opinion is unacceptable. Regardless of what level status you are, that is no way to treat a customer. I'm glad you notified guest services because they should be made aware of that rude behavior. He should of been extremely apologetic and yes, I think you should of been able to keep the last dining coupon due to their error which was none of your own. Since you were already in the process of using it. They could eat that up without much any off loss, it's better to retain customer satisfaction and keep you happy during the cruise. I've worked in hospitality before and these things could arise, however, when they do, we will not take it back. That part is extremely tacky .

I agree! That parent's post was no surprise to me. I see it all the time. I have a 10 year old and believe me, a lot of his friends parents been dropping them off to parks, playgrounds, you name it, with no supervision for the past 4 years already. I'm always more concerned, like okay.

NCL Viva is charging $339 for our 7-day cruise out of San Juan December 15, 2023.

Best approach would be to price out the both options, larger room with suites or 2 connecting rooms. We had two connecting rooms for our family one time. There was myself, hubby, son and father in-law. It was very helpful to have the additional bathroom.

Hey I totally understand your concern. We booked a sailing on the sister ship Viva for this December. Our 10 year old watched the video tour with us and already complained the splash waterpark for the kids looked boring. However when he was five he was afraid of the waterpark, now he loves them, go figure. But im hoping the splash academy will have fun programs for them to help make things exciting. Plus they have some family fun game zones as well like the miniature golf, that he’s always loved since he was 4. But I’ll see when we go. I would also love to hear about the splash academy on these ships too.

Good to know! Thank you. We’re going the week before Christmas, I’ll check the port schedule

I can't seem to decide which St. Lucia excursion would be best for my family, we have a 10 year old son. There are so many to choose from. I heard so much about the beautiful Pitons. But I also want to see a lot of the island history and culture.