cemolly

You are not alone, I had the exact same problem a while ago and just tried different browsers until it finally worked. Can't remember which one finally did though. Why the heck do they not include a link to it from the full Contact Us page with hours of operation?!? Anyway, I launched the chat window and copied the address, maybe it will work for you (seems to take a bit to load though): Live Chat Good luck!

I can share my personal experience from earlier this year, although I'm not sure how typical it is. I canceled my cruise on March 24 and submitted a claim to the insurance on March 25, under the CFAR clause from the Platinum level vacation protection. My FCC was issued on April 11 and it states I must sail by end of 2023.