dj_crusin

27 minutes ago, Jancruz said:

For me, the question might be reworded.  Does an Oceania direct Sales Rep receive incentives and compensation when I book?  Does that Sales Rep lose those benefits if I book with a TA or later transfer the booking to a TA?

 

I can answer that..Once a sales rep gets benefits and makes a booking the company never takes them away..

Jancruz1

I had a rather unique situation in April of this year.

I was booked on an Oceania trans-Atlantic cruise out of Buenos Aires which was cancelled.  Earlier when I had made final payment I received a cash rebate from the TA which was standard practice for this agency.  

When the cruise was cancelled the agency  demanded that I refund the rebate.  I asked if their commission was protected and they lied to me even though it was common knowledge that Oceania was protecting them.  In the midst of all of this they didn't advise me of my alternatives for receiving a refund or accepting a FCC.

I'd like to think that they were profiting from the cancellation since they were getting more net commission than normal.   In any case I refunded their rebate.

I know this is a convoluted excuse but all of my bookings since then have been and will be with Oceania.  

Dan

According to our Oceania Rep our December 19 Marina cruise HAS NOT been cancelled.  The E-Mails were sent in error.

According to our Oceania rep our December 19 Marina cruise HAS NOT been cancelled.  The EMails were sent in error.

We received the following EMail from Oceania on Oct 9.  Maybe some have not received this since they booked through a TA.

CALL 855-OCEANIA (855-623-2642)  FIND A CRUISE  |  REQUEST A BROCHURE  |  VIEW AS A WEB PAGE     Invoice Number: ...... Dear ............. Recently, we made the difficult decision to cancel your planned voyage aboard Marina on Dec 19, 2020. We share your disappointment and regret that we are unable to provide you with the travel experience you had been dreaming of. While we are processing a refund for all deposits or payments made on your reservation, we would like to take the opportunity to present you with some future travel recommendations. If you wish to book a similar or identical itinerary for late 2021 or early 2022, we encourage you to review the suggested alternate voyages listed below.  If you choose to re-book on one of these cruises, or any of our 2021 or 2022 voyages,you’ll receive even greater value as all of these voyages are part of our recently launched Ultimate Sale which features major price reductions. Should you have any questions, please do not hesitate to contact us or your preferred travel professional. On behalf of the entire Oceania Cruises family at sea and ashore, we look forward to showing you Your World, Your Way. Warmest regards,  Carlos E. Ortega Vice President of Guest Services

We just received a notice that our Dec 19 Marina SA cruise has been cancelled.

Things are happening!

https://www.usatoday.com/story/travel/cruises/2020/09/29/cdc-no-cruising-until-oct-31-four-days-before-election/3508836001/

We’ll see tomorrow!

21 hours ago, Paulchili said:

With many lines if they cancel, you can get your money back.

Id you cancel they give you FCC.

Not sure about O.

From the current Oceania web site:

NO-PENALTY CANCELLATIONS

• Once paid in full, cancel for any reason up to 15 days prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid.
• Valid for all reservations made between August 26 and September 30, 2020, for scheduled voyages departing on or before October 31, 2021.
• Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022.

When our April 2020 cruise was cancelled by Oceania we were given a choice of 125% future cruise credit or 100% cash refund of amount paid.  We also received refunds of air, insurance, taxes, etc.

We are currently booked on a Dec 2020 South American cruise using our FCC and Oceania air.  We are wondering if the cruise sails (since there are no US ports) will we be able to get there?  If not will that be considered a cancelled cruise?  All kinds of sceneros!

Dan

Here is a site that I found interesting:

https://www.porthole.com/complete-list-of-cruise-line-cancellations/

All the lines in one place.  Please note Cunard!

Do you think this has anything to do with Windstar cancellations?

https://boards.cruisecritic.com/topic/2759371-o-is-still-on-their-ok-list/

We just received another notice reducing our time for final payment from 120 to 60 days on our 30 day cruise in December.

Dan

This is from the Oceania webpage:

"If your reservation has been deposited or paid in full utilizing a previously issued Future Cruise Credit, your Future Cruise Credit will be re-issued for the amount that was applied. Future Cruise Credits are not redeemable for cash refunds"

We have not made final payment for our Dec. sailing but due to FCC's most of our cruise is paid for.  Does anyone see an advantage to PIF before the due date?

Dan

56 minutes ago, pinotlover said:

Just received word, via our TA, that Oceania has changed our PIF date for our upcoming January 2021 cruise. Our new PIF date will now be 90 days prior to sailing instead of 150 days prior. 😊

 

Very nice indeed! This is especially the case for us since we just made final payment on a November cruise ! If it doesn’t go, we can just roll it over to our January cruise. 
 

A happy Thread, instead of our all the gloom and doom ones! 

Here is the notice:

We have another situation.  

Our April cruise was cancelled by Oceania.  We accepted our 125% FCC and booked a December cruise.  We also received refunds for a few items; taxes, shorex's, custom air fees and seating upgrades.

On another post I brought up the insurance upcharge which states that our re-booked cruise is insured at 100% of the fare ( including the 125% FCC).

My question is if the December cruise is cancelled will we have the same choice as before; cash refund or 125% FCC?

Dan

15 hours ago, Flatbush Flyer said:

..............................

Other benefits of either extended or custom are that you get to do your second segment dinner reservations at the beginning cruise open date; you can opt not to do the premium booze packs for both segments; you don't have to change cabins at changeover - though you may have to leave the ship briefly in certain countries.

 

Even though I am on an "extended journey" I can't find any reference to that on my reservation.  The 30 day, 20 day and 10 day segments all are advertised as bookable cruises.  As a sidelight the 20 day and the 10 day segments were part of the latest Memorial Day sale, but the 30 day was not!

Thanks for the info and tips.

Dan

We recently booked a 30 day Oceania cruise.  The same cruise is available as a 20 day plus 10 day B2B.

We selected the standard beverage package as Our O-Life choice.  When searching for upgrading the standard to a premium package someone mentioned that it had to be done on board for each segment of the cruise.

This will be our first Oceania cruise, although we have done B2B's and longer cruises several times before.  My quesion is concerning your shipboard account and ID, etc.  What should expect on turn-around day, or will there even be one?

Dan

Even though “The Ultimate Sale” was announced this week the actual price reductions were implemented a few weeks ago. 

1 hour ago, basor said:

I heard a rumor that there will be an Oceania sale starting on Monday, 04MAY ….

Thanks for sharing.   Most promotions seem to be rolled out on Mondays!

Dan

Back to the OP!

We are booked in Dec on the Marina.  I realize that embarkation is not a given but there seems to be an inordinate number of cabins available.

When do you think the next round of price reductions is coming?

Dan

Thanks for your replies.
 

Even though TA’s are protected they are going through tough times and probably deserve the refund. 

58 minutes ago, njhorseman said:

 

I would respectfully disagree with your statement "I understand TA commissions and I know this is not true."

 

You're not entitled to a rebate for a cruise you aren't taking and for which you've paid nothing since you'll be getting a full refund of your cruise fare.

Edited 31 minutes ago by njhorseman

I guess I need to clarify.  TA's receive a commission from Oceania for booking a cruise.  Part of that commission may be used by the agency to send the customer a Bon Voyage gift, an onboard credit or even a rebate.

The travel agency stated "Oceania does not compensate us for the cash rebate."  That is not true.

Whether the agency has to return the commission is my question.

Dan

Our April 4 sailing out of Buenos Aires on the Oceania Marina has been cancelled.  We have never had this happen before.  I originally booked the cruise with Oceania and transferred it to an on-line agency to get a rebate which I have already received.

I E-Mailed the agency with a number of questions including

We are assuming XXXXX has been compensated by Oceania for our cash rebate.  Let us know if that is not the case.

I received the following reply:

Oceania does not compensate us for the cash rebate. We kindly ask that you return the rebate check, since you are no longer going on the trip. Or we can void the rebate sent to you. Please advise our Guest Relations Team how you would like us to proceed.

I understand TA commissions and I know this is not true.

My question is does anyone know if Oceania is protecting the TA commissions?  If so I don't think I should have to return the rebate check.   

DJ

Dan and Judy

Just a note to say that each Elite member in the cabin gets 90 min. And yes, the minutes can be used in segments. Be sure to log out after each session!