MudderBear

Ok ..thank you. I guess I just needed to triple check before I cancelled and rebooked

Thank you for the above. I honestly couldn't find it. So, does this mean that there is no more Reserve mini suites? I have one booked, but I might cancel it and just rebook a different less expensive cabin. I booked it after April 23 or whatever date they rolled it out.

After the conversion in October, will there be no more "Reserve Class" mini suites on Sun? I'm having a difficult time trying to figure this out. Thank you.

Thanks but both Amber's website nor Direct Line had the answer. I'm looking for a regular list of categories within Princess Sun's Mini Suites. Like C1, C1, CA, etc., and what exactly they mean.

In particular, I'm trying to find out if C1 or CA (both are cabana) are "Reserve". In particular, Suite 9241 which is C1 and also 12427 which is CA. I've been searching and searching online, but wish I could find a listing of all of the Mini Suite categories. Thank you!

Wow, thanks for that. I will try that method later.

OK, I'll try to write this cohesively. Going on Princess Sun soon. I paid for three excursions starting last July with the last one being paid in February. I used a combination of one credit card and onboard credit. I had $200 from a promotion when I booked, and $100 OBC from my carnival stock. About a month or so I booked my fourth and final excursion...and paid all of it with my credit card. One month prior to the cruise, I called and cancelled this fourth excursion (I decided I didn't want to do it) and then jumped onto a waitlist for one I really want to do. I kept checking my credit card for refund and it never came through. I called a couple of times and they said, oh...it takes time, etc. Yesterday, and again today I called and they said that the money won't be refunded to my credit card and that I still owed them money from the first three excursions. How can that be? Everything has been paid in full whether it was my credit card or OBC They are now holding my money hostage and said it is now listed as OBC. It's roughly about $160 ($79 for me $79 for husband). I don't want any OBC because I have Plus, I paid with my credit card for one speciality dinner. I don't anticipate buying anything more on the ship. Someone said "check your personalizer"....but when I go into it, it says I have a $0 balance for excursions. It also said that I have $200 OBC for me, and $100 OBC for husband....but please remember that that $300 total was depleted a few months back to put towards the first one or two excursions. What do I do? Also, how come I can't see how much money I have in my OBC (aside from the original $300 that I just referred to). Why don't I see $79 for me and $79 for husband? I am so confused. What do I do now? As I mentioned I am on a waitlist for that fourth excursion, and I guess if that opens then my OBC will go towards that, but what if it doesn't? Why can't they just refund my credit card?

I found the persoalizer, which I guess I've always been using, but the rep said that I can find all of my excursions that I booked, and when I booked them and most importantly, how I paid for them....but the only thing I see are two wait listed excursions. As far as my OBC goes, it still says what it was a long time ago, but I hit those up to help pay for previous excursions. Why can't I see an actual up to date OBC account. We got two $100 credits a long time ago when we booked, and then $100 in OBC for our stock this past February. Aside from looking back into my credit card which will be easy to find, where the heck can I find when and how much I took out of my OBC to pay for excursions. It's a mystery to me. Total Onboard Credits $200.00 $100.00 $300.00 Shareholders Benefits* $100.00 $0.00 $100.00 Onboard Credit Promotion* $100.00 $100.00 $200.00

OK, where can I find my cruise personalizer? I honestly have been through the site for over 10 minutes looking. Probably because I'm really annoyed right now. Can someone please let me know where to find it. Thank you so much....

I cancelled an excursion one month prior to the actual excursion. I have not yet been refunded (to my credit card). I'm currently on hold now and the representative says that I can't be refunded to the card, and that it will be in in my On Board Credit. Well, I don't want money in my OBC. I have the plus package and have booked and paid for everything I need. What is going on? I can't seem to find the currently policy. Their FAQ page just runs me in circles. Update: They said that since I only paid X amount months ago on my credit card (paid the balance with my original OBC from stock and a promtion), they said that I owe them money? *****? Seriously? My three excursions that I currently have and want, were paid for in a combination of $300 OBC (as I said, stock and promotion), the remainder on my credit card. Why would I owe them money? These excursions were paid for in advance.

Ok, thanks all. I'm actually going to be on the Sun in a cabana mini suite very soon on a different cruise, and that will determine whether or not I keep my room next year for Greece or just go to Alaska on a very old ship. First world problems, right?

Sigh.....I booked for next year before the April date, but my mini suite is CA 12429, so I am assuming a CA mini suite doesn't qualify?

Like a dummy, I had one of those four rooms up the front on deck 14 (don't want to give out exact room number) but I got that upgrade bid thing in an email and I bid and "won" an upgrade to a reserve cabana mini suite. I should have realized that the cabana mini suite will be smaller than what my deluxe balcony was. The onlyupside is that I can use that special cabana deck, a bottle of wine and the reserve dining room. Has anyone actually been in one of those very unusual premium deluxe balcony rooms? Would love to hear a review. Thanks.

Thank you. Yes the explanation of the larger sphere deck makes sense i.e. more money. I will be in a cabana mini suite this year with access to the cabana deck. Once I experience this I'll know which suite to keep next year.

What a dummy...I just realized that when I placed my bid I actually gave them a different credit card number and the charge is pending there. Whew!